SSM Chapter 4 Exam Questions and Answers 100% Pass

SSM Chapter 4 Exam Questions and Answers 100% Pass 34) According to the textbook authors, what is the most important skill for building and strengthening positive relationships? A) Creativity B) Innovation C) Communication D) Intellectual capacity -Answer-C 35) What factor dominates all other factors in determining promotability? A) Technical knowledge B) Effective writing skills C) Being able to say "no" D) Face-to-face communication skills -Answer-D 36) Which of the following is not one of the problems associated with electronic communication? A) People are bombarded with an overabundance of information, often poorly presented, so they are less willing to consume all the messages aimed at them. B) Interpersonal relationships have been significantly enhanced by using electronic communication methods. C) People do not place all the rapid-fire messages in context, so much of the information lacks significance or meaning. D) Although some relationships can be created electronically, effective interpretation and use of information still depends on the relationship the recipient has with the sender. -Answer-B 37) Communication has been studied by numerous people. What are the results of their efforts? A) The transmission of accurate messages has improved. B) The interpersonal aspects of communication have improved. C) Both accuracy and interpersonal aspects of communication have improved. D) Neither accuracy nor interpersonal aspects of communication have improved. - Answer-A 38) What is the outcome of supportive communication? A) Other people like you even if they don't understand you. B) You are judged to be a nice person and others listen to you. C) The message is delivered accurately and relationships are enhanced. D) You are socially accepted but not viewed as an excellent manager. -Answer-C 39) Which variable(s) has research results confirmed to be the most powerful in predicting profitability for an organization? A) Market share B) Capital intensity C) Sales growth rate D) Supportive communication E) The combination of market share, capital intensity, firm size, and sales growth rate - Answer-D 40) Which of the following statements is most consistent with coaching (as opposed to counseling)? A) "I'd like to see you work on your attitude. You are often too pessimistic." B) "Would you like to talk with me about the interpersonal conflict you are having with your supervisor?" C) "Let's plan some time tomorrow for me to walk you through the audit process. I think I can help you see where you are making mistakes." D) "I'm concerned that you seem to be growing less committed to the mission of our organization. Why don't you spend a little more time with our customers so that you can reignite your passion?" -Answer-C 41) How many attributes of supportive communication are described in the text? A) 1 B) 3 C) 6 D) 8 E) None of the above -Answer-D