CMN 3 Exam 1 Questions and Answers Already Graded A

CMN 3 Exam 1 Questions and Answers Already Graded A What are the variables in communication (5), and what does each of them mean? 1. People (co-sender, co-receiver) 2. Messages 3. Channels (verbal and nonverbal) 4. Context (same sentence can mean different things in different situations) 5. Noise (physical and psychological) What are the two key variables that are the center of defining communication? 1. Intentional sending and non-intentional sending 2. Receiving (incidentally or consciously) and not receiving What are the 4 possibilities of behavior in terms of receiving and not receiving? 1. Intentionally sent and received (sender-receiver model) 2. Unintentionally sent and received (receiver model) 3. Intentionally sent and not received 4. Unintentionally sent and not received (this is NOT communication) What has to happen between two people for the sender-receiver model to label the behavior as communication? The message has to be intentionally sent and received What is the definition of a small group? 3-7 people working together to achieve a common goal (the common goal is what makes a group a "group" Assembly Effect When the group's solution or product is superior to the individual work of even the best member Synergy The total amount of available group energy that can be applied to the task/common goal Intrinsic Synergy Energy for interpersonal challenges/conflict Effective Synergy Energy that is left over from the task (Two types→ task related or interpersonal) What are the assets for using group process to solve tasks? (3) 1. Groups accumulate more knowledge and facts 2. Groups have a broader perspective and consider more approaches and alternatives 3. Participation results in more satisfaction with the decision What are the liabilities for using group process to solve tasks? (3) 1. Groups work more slowly, time is needed to reach a decision and time is money 2. Group effort results in compromise which sometimes is not the most effective final result 3. Groups can be dominated by a single individual or small clique What does structuration theory say about the process of role development in groups? (3) This is how group roles get developed- 1. A group member behaves, and the other members notice this behavior, which leads them to have an expectation for that particular member. There then is an expectation of continued behaviors. Depending on how these expectations are fulfilled, a role could be developed. The other group members then expect and reinforce this behavior. 2. Every member of the group behaving within a role that is expected and reinforced by the group (ex: when one person volunteers to take notes for the group, he/she is expected to) What are task roles? Roles that are focused on the common goal (ex.: initiator, information seeker/giver, opinion seeker/giver, clarifier, coordinator, orienter) What are interpersonal roles? Roles that are focused on the morale of the people you are working with (ex.: supporter, harmonizer, tension reliever, gate-keeper (encourages the quieter members to participate in the discussion)) In what ways should all group participants speak up and contribute to the group's discussions? (6) 1. Information: offering relevant info 2. Point of view: offering relevant opinions 3. Evaluation: offering personal opinions about selected ideas for consideration 4. Process: both a participant and an observer of the group. Offers suggestions regarding the way the group, itself, is operating 5. Understanding: expressing/showing that you are tracking, especially after a difficult discussion 6. Agreement: becoming part of a consensus about a topic that has been discussed extensively What are the four phases of group development? 1. Orientation/FORMING 2. Conflict/STORMING 3. Emergence/NORMING