SEP EXAM Complete Questions and
Solutions!
Unserviceable Seals (ACF656-5) - ANSWER What is located in the Flight Satchel and
in the Business class dry food unit and used to identify removable service and cabin
equipment (e.g. carts, trolleys, etc. which is inoperative or hazardous)?
Incident/Accident Labels (ACF656-8) - ANSWER What is located in the Flight Satchel
and are used to identify removable service and cabin equipment (e.g. carts, trolleys,
oven racks, emergency equipment, Medipak, bassinets, etc. involved in an incident or
accident.)?
Incidents or accidents categories - ANSWER What is allocated a colour based on their
severity and are classified using the following colours: red, orange, yellow, green,
white?
(T OR F) Are deadheading/commuting Cabin Crew and passengers, whether revenue
or contingent, are prohibited from using Cabin Crew rest areas at all times? - ANSWER
true
communication, cooperation and coordination - ANSWER All crew members must be
trained in Crew Resource Management (CRM), which is effective..?
On all thru flights, the boarding In-Charge is to be briefed on: - ANSWER • Inoperative
equipment;• Special Attention Passengers on board and briefings provided; • Number of
passengers remaining on board;• Catering supplies;• Items requiring follow-up.
(T OR F) Cabin Crew must brief passengers with a live or video safety demonstration
on each flight, including en-route stops. - ANSWER true
(T OR F) It is a legal requirement for Cabin Crew to brief/demonstrate to passengers the
use of life vests on all flights operating less than 50 nautical miles from shore. -
ANSWER false
(T OR F) It is the passenger's right to decline an individual safety briefing, even for an
Unaccompanied Minors. - ANSWER false
What should SPAT briefings include? - ANSWER Any information contained in the
safety video/live demonstration and the safety features card which the SPAT would not
be able to receive during the normal conducting of that briefing.
Should a passenger be found smoking on board, Cabin Crew must always: - ANSWER
Inform passenger of regulation, request compliance and advise that they
, will be met upon landing;
Advise the PIC of the situation so they can request a Customer Sales
Manager (CSM) to meet the arrival of the flight;
Follow procedures outlined in the levels of interference grid Level 1. See
section 3.6 Unlawful Interference - Disruptive/Unruly Passengers;
Complete Disruptive Passenger Security eReport or ACF34D;
Remit any hard evidence, such as a cigarette butt, to the CSM meeting the
flight;
Include any evidence of tampering with the smoke detector as this is a
separate offence.
(T OR F) When the seat belt sign is on, Cabin Crew must discontinue service and be
seated with seat belt/harness fastened as soon as possible at all times. - ANSWER
false (except Performing safety related duties during taxi; or when experiencing light
turbulence during flight.)
(T OR F) On Single Aisle Aircraft, Cabin Crew must not transfer carts/trolleys between
galleys while aircraft is on the ground with passengers on board. - ANSWER true
(T OR F) All curtains and dividers must be secured in the closed position for passenger
boarding and deplaning, as well as during taxi, take-off and landing. Curtains that
cannot be secured open must be removed. - ANSWER false
When can the boarding door be closed? - ANSWER • All baggage is stowed in
approved designated stowage areas; • All overhead bins are closed; and• The PIC has
authorized it can be closed.
(T OR F) Cabin Crew must wait until the aircraft has arrived at the gate and seat belt
sign has been switched off prior to disarming doors. - ANSWER True
What is the last step done to secure the cabin? - ANSWER Flight Attendants have
confirmed to the In-Charge that all passengers are
seated and cabins and galleys are secured for Taxi, Take-off and Landing (e.g. via
thumbs-up signal, verbally, etc.).
What must be done and ceased during the final approach of approximately 10 minutes?
- ANSWER Safety checks must be made at this time and pre-landing announcements.
Service related duties must cease.
To help prevent smoke events and fires in the ovens, conduct pre-flight checks in the
galley prior to boarding to inspect and assess that no suspicious items are found in
units/trolleys/ovens/bun warmers. Pre-flight checks of ovens, please ensure: - ANSWER
• Door closes correctly and latches are functional; • Air circulating fans in high
temperature ovens are working; • No paper, plastic, metal debris, fats or oils are found
in the oven; • Casseroles are lying flat on the racks; • Oven racks and inserts fit and
have been inserted properly.
Solutions!
Unserviceable Seals (ACF656-5) - ANSWER What is located in the Flight Satchel and
in the Business class dry food unit and used to identify removable service and cabin
equipment (e.g. carts, trolleys, etc. which is inoperative or hazardous)?
Incident/Accident Labels (ACF656-8) - ANSWER What is located in the Flight Satchel
and are used to identify removable service and cabin equipment (e.g. carts, trolleys,
oven racks, emergency equipment, Medipak, bassinets, etc. involved in an incident or
accident.)?
Incidents or accidents categories - ANSWER What is allocated a colour based on their
severity and are classified using the following colours: red, orange, yellow, green,
white?
(T OR F) Are deadheading/commuting Cabin Crew and passengers, whether revenue
or contingent, are prohibited from using Cabin Crew rest areas at all times? - ANSWER
true
communication, cooperation and coordination - ANSWER All crew members must be
trained in Crew Resource Management (CRM), which is effective..?
On all thru flights, the boarding In-Charge is to be briefed on: - ANSWER • Inoperative
equipment;• Special Attention Passengers on board and briefings provided; • Number of
passengers remaining on board;• Catering supplies;• Items requiring follow-up.
(T OR F) Cabin Crew must brief passengers with a live or video safety demonstration
on each flight, including en-route stops. - ANSWER true
(T OR F) It is a legal requirement for Cabin Crew to brief/demonstrate to passengers the
use of life vests on all flights operating less than 50 nautical miles from shore. -
ANSWER false
(T OR F) It is the passenger's right to decline an individual safety briefing, even for an
Unaccompanied Minors. - ANSWER false
What should SPAT briefings include? - ANSWER Any information contained in the
safety video/live demonstration and the safety features card which the SPAT would not
be able to receive during the normal conducting of that briefing.
Should a passenger be found smoking on board, Cabin Crew must always: - ANSWER
Inform passenger of regulation, request compliance and advise that they
, will be met upon landing;
Advise the PIC of the situation so they can request a Customer Sales
Manager (CSM) to meet the arrival of the flight;
Follow procedures outlined in the levels of interference grid Level 1. See
section 3.6 Unlawful Interference - Disruptive/Unruly Passengers;
Complete Disruptive Passenger Security eReport or ACF34D;
Remit any hard evidence, such as a cigarette butt, to the CSM meeting the
flight;
Include any evidence of tampering with the smoke detector as this is a
separate offence.
(T OR F) When the seat belt sign is on, Cabin Crew must discontinue service and be
seated with seat belt/harness fastened as soon as possible at all times. - ANSWER
false (except Performing safety related duties during taxi; or when experiencing light
turbulence during flight.)
(T OR F) On Single Aisle Aircraft, Cabin Crew must not transfer carts/trolleys between
galleys while aircraft is on the ground with passengers on board. - ANSWER true
(T OR F) All curtains and dividers must be secured in the closed position for passenger
boarding and deplaning, as well as during taxi, take-off and landing. Curtains that
cannot be secured open must be removed. - ANSWER false
When can the boarding door be closed? - ANSWER • All baggage is stowed in
approved designated stowage areas; • All overhead bins are closed; and• The PIC has
authorized it can be closed.
(T OR F) Cabin Crew must wait until the aircraft has arrived at the gate and seat belt
sign has been switched off prior to disarming doors. - ANSWER True
What is the last step done to secure the cabin? - ANSWER Flight Attendants have
confirmed to the In-Charge that all passengers are
seated and cabins and galleys are secured for Taxi, Take-off and Landing (e.g. via
thumbs-up signal, verbally, etc.).
What must be done and ceased during the final approach of approximately 10 minutes?
- ANSWER Safety checks must be made at this time and pre-landing announcements.
Service related duties must cease.
To help prevent smoke events and fires in the ovens, conduct pre-flight checks in the
galley prior to boarding to inspect and assess that no suspicious items are found in
units/trolleys/ovens/bun warmers. Pre-flight checks of ovens, please ensure: - ANSWER
• Door closes correctly and latches are functional; • Air circulating fans in high
temperature ovens are working; • No paper, plastic, metal debris, fats or oils are found
in the oven; • Casseroles are lying flat on the racks; • Oven racks and inserts fit and
have been inserted properly.
