CHL Certification 41 Questions And Answers

CHL Certification Skill Set - ✔ ✔ The skills required to accomplish a specific task or function (pg 5) Unity of Command - ✔ ✔ An organizing principle that suggests each employee should have one supervisor. (pg 7) Culture - ✔ ✔ The beliefs, values, and norms shared by the department personnel that are considered valid and are passed on to new employees in the department (pge 12) Zero -tolerance policy - ✔ ✔ A policy that performs no amount of leniency regarding hara ssment behavior (pge 14) CCU - ✔ ✔ Nursing unit reserved for patients with intensive nursing needs that requires skilled nursing or constant care and supoervision Chief Nursing Officer (CNO) - ✔ ✔ Supervises registered nurses and LNA's DashBoard - ✔ ✔ A collection of statistical data about a central service department's key performance indicators that indicates the extent to which goals are being attained Organizational Chart - ✔ ✔ A graphic usually presented as a flow outline that identifies position t itles and relationships in an organization bench Mark - ✔ ✔ A standard used to compare and improve a departments own products or services by measuring them against specific standards Key Performance Indicator - ✔ ✔ A set of quantifiable measures that a c ompany or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals Delegation - ✔ ✔ The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwis e do Emergency Medical Treatment & Labor Act (EMTALA) - ✔ ✔ A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay Position Control - ✔ ✔ The process that imposes res trictions on filling vacant positions to manage costs associated with them Zero - Based Budget - ✔ ✔ explanation of all expenses and justification for each line item funded with resources allocated accordingly Auto Cratic - ✔ ✔ A type of leader who prefer s to make decisions and resolve problems without input from affected staff members Bureaucratic - ✔ ✔ Leaders who practice this type of leadreship place emphasis on the enforcement of policies, procedures, and rules Transformational - ✔ ✔ These leaders c reate a vision, constantly promote it to their staff members, and use it to determine the best course of action Personal Budget - ✔ ✔ Cost for labor Capital Budget - ✔ ✔ This budget is used to plan for the purchase of expensive items, for example, sterilizer or automated wahser