ASAP PACE Certificate (2024 updated)

ASAP PACE Certificate (2024 updated) Convergent thinking - CORRECT ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - CORRECT ANSWER-Focuses on producing a broad variety of ideas interpersonal communication - CORRECT ANSWER-the exchange of thoughts, feelings, and beliefs between two or more people Why do we communicate interpersonally? - CORRECT ANSWER-Share and collect business data. Express our ideas and opinions and understand those of others. Give and receive emotional support. Make decisions and solve problems. Influence the attitudes and behaviors of others. Establish and maintain relationships. Collaborate and achieve goals. Types of communication - CORRECT ANSWER-verbal and nonverbal. Email, phone, memos, IM, social media, face to face. One on one and one to many. Levels of Communication - CORRECT ANSWER-1. Casual 2. Critical 3. Crucial casual communication: low intensity and casual. "Did you see the show last night?" Critical communication: a higher level of importance, having a phone call with a project owner about a status update. Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance reviews. Job offer scenario. Negotiations. Effective communicators adjust their communication based on the level of intensity and where they are on the communication scale. You have to adapt as the convo ebbs and flows. Crucial Communication Components - CORRECT ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - CORRECT ANSWER-Sender > Message > Receiver Sender sends and receiver receives. Sender encodes the message and sends it. Receiver decodes the message and interprets it. The receiver responds and becomes the sender. Main 3 Components of Communication - CORRECT ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language components of communication - CORRECT ANSWER-Words - 10% importance, but still important. Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as well. Body language - 55% VERY IMPORTANT when doing face to face convo. Context and listening are still important. Word Choice (% of meaning) - CORRECT ANSWER-10% Tone of Voice (% of meaning) - CORRECT ANSWER-35% Body Language (% of meaning) - CORRECT ANSWER-55% Word Choice - CORRECT ANSWER-Choose words wisely. Words to avoid are: Vague words, unclear words, buzzwords, jargon, obscure, too many words. Indirect. Overly technical and complicated words. "per my last email" is bad "first of all" "what I said was" These are all bad. WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO CONVERY MESSAGE Tone of Voice Elements - CORRECT ANSWER-Pitch, Pace, Volume, Inflection