Intro to Business Communications FBLA practice exam with complete verified solutions 2024 latest update

"The hamburger was piled high with juicy, red, thick-sliced tomatoes, crisp dark-red lettuce leaves, and perfect rounds of sliced onion." This is an example of what type of text? Descriptive What would be considered a short oral presentation? An introduction Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen What punctuation mark should be used after an interjection such as Hey used at the beginning of a sentence? Exclamation mark (Hey!) The definition of a semicolon is: Joins two independent clauses together with a conjunctive verb. What is not a common attention-getting technique? Using summaries The tree main parts of an oral presentation are an introduction, the body, and the closing. The three main parts of the delivery of an oral presentation are vocal qualities, nonverbal symbols, and visual aids. What should always be part of an introduction of an oral presentation? A preview of the presentation. When you give an oral presentation without warning, what kind of presentation are you giving? An impromptu presentation. What nonverbal symbol has the greatest capacity to keep your audience involved? Good eye contact. Guidelines for effective participation in a meeting are to arrive on time, improve decision making, and be an active participant. You can make a positive impact on a meeting if you reject personal goals if they conflict with group goals. What can help with providing a helpful influence on a meeting? Be flexible, discuss ideas, and use body language. Participants at meetings cannot be late, need to pay attention to seating, and need to see an agenda for all meetings. To lead a meeting effectively use an agenda. When you don't know the answer to a customer's question, what is the best thing to do? Tell the customer you don't know but you will find out and contact them later. What is an appropriate was for a business to receive customers? Have a receptionist just inside the door to greet everyone who enters. What is a good example of an apology made to a customer for a mix-up in an order? "I'm sorry about that, sir/ma'am. Let me see what you should have received and I can correct the order for you right away." What is one way to ensure that you are providing service in an ethical manner? Disclose all information the customer needs to make an informed decision. What is an appropriate use of a cellular phone? An interior designer is due at a customer's house in 10 minutes, but she is still 20 miles away. She gives the customer a call to let her know when she'll arrive. If someone talks about the pitch of a voice, what are they referring too? Highness or lowness. What is the tone of your voice? The way your message sounds. What is the most complex form of communication? One-on-one communication. What is a common rule for the use of customer's names? Address customers by surname unless a customer invites you to use his or her first name. What is especially important when talking on the telephone? Speaking clearly. Before his job interview, Raul put away his sunglasses and straightened his tie. He was thinking about his: image. During her meeting, Jane spoke clearly and listened attentively. She was thinking about her: verbal style. What is a good question to ask during your initial job interview? What are the opportunities for advancement? If an interviewer asks your age, the best answer is to say: "I am over 18, and I have a work permit and a valid driver's license." The interviewer just asked Craig why he left his previous job. What answer is most likely to help Craig get hired? "Because I felt it was time to move to a more challenging and responsible position."