MGT103 FULL FINAL EXAM QUESTIONS WITH COMPLETE SOLUTIONS

MGT103 FULL FINAL EXAM QUESTIONS WITH COMPLETE SOLUTIONS 1) Leading Edge Software Inc. has introduced a new activity called "Group Farming" in which the company's executive groups participate in farming activities for three hours every month. This activity has been designed by the company to emphasize the importance of interdependence and coordination among its employees. Which of the following organization development techniques is the company using? A) Third-party peacemaking B) Process consultation C) Team building D) Survey feedback E) Coaching and counseling - ANSWER c 1) Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called _____. A) technostructural activities B) process consultation C) team building D) coaching and counseling E) third-party peacemaking - ANSWER d 1) In the context of organization development techniques, coaching and counseling: A) focus on how an individual is performing today. B) provide nonevaluative feedback to individuals. C) provide assistance to individuals with achieving non-work-related objectives. D) are designed for managers and not executive employees. E) focus exclusively on increasing productivity. - ANSWER b 1) _____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization. A) Process consultation B) Third-party peacemaking C) Team building D) Life and career planning E) Counseling - ANSWER d 1) The first stage of the organizational innovation process is _____ of creative ideas. A) growth B) maturity C) launch D) development E) application - ANSWER d 1) _____ is the managed effort of an organization to develop new products or services or new uses for existing products or services A) Divestiture B) Innovation C) Reverse engineering D) Job deskilling E) Contingency management - ANSWER b 1) _____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace. A) Innovation development B) Application launch C) Innovation application D) Application growth E) Innovation maturity - ANSWER b 1) During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way? A) Innovation development B) Innovation maturity C) Innovation launch D) Innovation growth E) Innovation application - ANSWER b 1) _____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry. A) Process innovations B) Incremental innovations C) Radical innovations D) Mechanical innovations E) Managerial innovations - ANSWER c 1) _____ are changes in the way products or services are manufactured, created, or distributed. A) Process innovations B) Operational innovations C) Radical innovations D) Mechanical innovations E) Managerial innovations - ANSWER a 1) A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured. A) technical innovation B) incremental innovation C) radical innovation D) mechanical innovation E) managerial innovation - ANSWER a 1) _____ is one of the three specific ways for promoting innovation in organizations. A) Organization culture B) Organization development C) Enterprise resource planning D) Force-field analysis E) Division of labor - ANSWER a 1) A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival. A) product champion B) inventor C) innovation champion D) investor E) sponsor - ANSWER e 1) A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process. A) inventor B) sponsor C) product champion D) angel investor E) venture capitalist - ANSWER a 1) A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader - ANSWER a 1) The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____. A) operations management B) organization development C) relationship management D) enterprise feedback management E) human resource management - ANSWER e 1) _____ reflects an organization's investment in attracting, retaining, and motivating an effective workforce. A) Financial capital B) Human capital C) Surplus capital D) Enterprise capital E) Production capital - ANSWER b 1) _____forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship. A) The Citizen Rights Act of 1957 B) Title IV of the Sarbanes Oxley Act C) Title VII of the Civil Rights Act of 1964 D) Section 1107 of the Sarbanes Oxley Act E) Section 401 of the Public Company Accounting Reform and Investor Protection Act - ANSWER c