911 Dispatch Questions and Answers 100% Pass

911 Dispatch Questions and Answers 100% Pass What are the two main duties for emergency telecommunicators within the communication center? Calltaking and Dispatching What is the Dispatcher responsible for? The coordination of logistics, resources, and services. Must maintain up to the minute knowledge of the status of all response resources What would you do if you encountered an Ethical Dilemma during a call? Govern it by protocol, procedure, and policy What are the three Ps? Protocol, procedure, and policy What is a protocol? A highly defined and structured procedure that is organized into a reference system What is a TDD/ TTY? Telecommunications device for the deaf that is designed for use by persons with hearing or speech difficulties What is VoIP? Voice over internet protocol What is ANI? Automatic Number Identification is developed to automatically determine the callers telephone number on toll calls What is ALI? Taking the ANI number and "dipping" it into the address database What does CAD stand for? Computer aided dispatch, is a network of computers using common software to complete the minute to minute chores of the center Why has the number of emergency calls increase? Wireless technology What is the sender? Giving/relaying/ staying the message What is the medium? The channel or means of communication What should you do to confirm the information you have collected from the caller? Ask the caller to repeat the information back to you Are most emergency callers hysterical? No most callers aren't hysterical Is it impossible to calm down a hysterical caller? No, use repetitive persistence to calm them down What is the hysteria threshold? The point at which a caller loses control over actions and emotions, thereby losing the ability to answer questions or carry out instructions Callers tend to think the moments between calling and for emergency responders is longer than it actually is? True, it might seem like a lifetime because they're frightened How do you minimize call gaps? Tell the caller what you're doing and why What is repetitive persistence? A calming technique in which the ECT repeats a statement verbatim, using a firm but caring tone. should you speak louder when you get a foreign language caller? No you should speak slower and clearer with simpler words and sentences to get your message across What should you do when getting a foreign language caller? Obtain a foreign language support system with a translation service What should you do when you get an elderly caller? Speak slower and clearly using short sentences. The rate at which you speak is more important than the volume If a caller calls and is talking about aliens and weird things what should you do? Believe the caller and be respectful, send out emergency vehicles What is the most important characteristic of a call? The time of occurrence Which type of call should be handled carefully especially when the call is in progress? Burglary What is the classification used to report a person or beehive that is wanted by the law or cause concern or suspicion of criminal activity? Suspicious/ wanted person What is a fire/rescue apparatus? A mobile unit that responds to the scene of a fire, rescue, or other incidents. A fire truck What is bunker or turnout gear? The basic trousers, boots, and jacket or the entire combination of personal protective gear What is a HAZMAT situation? Hazardous materials are gas, liquid, or solid substances that, in any quantity, pose a threat to life, health, or property What are examples of structure fires? House fires, car fire inside a garage, and smoke or Oder inside a structure What are PDIs? Post-Dispatch Instructions are basic level instructions that are given to the caller immediately after initiating dispatch What are priority symptoms of medical incidents? Abnormal breathing, chest pain, decreased level of consciousness, and a serious hemorrhage What is a MOI? Mechanism of injury is the exchange of forces that results in an injury to the patient What is a example of a traumatic injury? Burns or scald injuries resulting from a blast or explosion What is the ICS? Incident command system What is the function of the incident command system? The systemic, on site management of resources at the location of an emergency. It provides important framework for maintaining command, managing resources, and coordinating efforts Who is the first incident commander? The ETC is until responders arrive on scene What are the areas assigned for the location and deployment of resources to minimize congestion at the scene? Staging areas What kind of energy does a radio wave with long wavelengths have? Low energy What is a radio tuner used for? To "tune into" a specific bandwidth signal. Each turning point is commonly called a channel If there are no standardized cross-agency rules and procedures for radio use, interagency communications and interoperability tends to be.. Inefficient and ineffective What does BOLO stand for? Be on the lookout, it is a police radio broadcast that might contain information about a stolen car, a missing person, or a suspects vehicle What is negligence? Any act of poor performance What are the four elements needed to establish negligence? Duty, breach of duty, injury or damage, and causation What is causation? A direct link between the breach of duty and the identified injury or damage What is the legal concept of Detrimental Reliance? Applies when one party relies on the promised efforts of another party for help or assistance and, as a result, missed the opportunity to act in a manner that would have improved the situation Do you have to ask the caller for permission before providing pre-arrival instructions? No, because they called you for help What is the best definition for a Wake Effect Collision? When the passage of an emergency vehicle initiates a collision without direct physical involvement in the collision Quality assurance specialists listen to audio recording of randomly selected calls in order to? Compare each call-takers performance with specific protocol and customer service performance Standards An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and? Continuing dispatch education Quality improvement programs use quality assurance findings to? Developer strategies and training to help employees improve any noted performance deficiencies What is eustress? A pleasant or curative stress What is distress? Negative stress that's limiting and harmful What is a Burnout? A type of exhaustion or inability to function normally, resulting from a buildup of longer term stress What are the four Hallmarks of distress? Persistent feelings of fatigue, loss of motivation for the job, negativity and persistent cynicism What is the definition of stress? The nonspecific response of the body to any demand What is PTSD? A disorder that occurs when a persons normal response to a traumatic event doesn't fade over the course of a few days or weeks What does PTSD stand for? post traumatic stress disorder