CPI Certification Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A

CPI Certification Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: 3 reasons for using the CPI supportive stance Answer: safety less threatening communicates respect Q: components of the communication pyramid Answer: verbal communication, para verbal coomunication, and non-verbal communication Q: what is paraverbal communication Answer: how we say what we say Q: three components of paraverbal communication Answer: tone volume cadence total voice control Q: what is the verbal escalation continuum? Answer: the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction Q: what is questioning Answer: information-seeking Q: what is an intervention for questioning Answer: give a rational response redirect Q: what is refusal? Answer: non-compliance Q: what is an intervention for refusal Answer: set limits give options