nurse 400 (QUIZ 1) Passed!

PATIENT CENTERED CARE REFERS TO: correct answers the patient as a full partner in his care whose values, preferences, and needs are respected RESTATING THE PTS. RESPONSE MAY BE: correct answers a powerful tool and urge the pt to elaborate and reflect on the experience PERSONAL FACTORS THAT CAN IMPEDE ACCURATE TRANSMISSION OF A MESSAGE INCLUDE: correct answers emotional factors :responses to stress, personal biases, social factors, previous experiences cognitive factors: problem solving ability, knowledge level, and language use ENVIRONMENTAL FACTORS THAT CAN IMPEDE ACCURATE TRANSMISSION OF A MESSAGE INCLUDE: correct answers physical factors: noise, lack of privacy, uncomfortable accommodations societal determinate: presence and expectations of others, historical, political and economic factors VERBAL COMMUNICATION CONSISTS OF: correct answers all of the words a person speaks. CONFLICTING MESSAGES ARE KNOWN AS? correct answers double messages or mixed messages WHAT ARE SOME USEFUL TOOLS TO USE WHEN COMMUNICATING WITH PATIENTS? correct answers silence, active listening, clarifying techniques, and questions. WHAT ARE THE 2 LEVELS OF COMMUNICATION? correct answers the content level (verbal speech) and the process level (nonverbal behavior). PARAPHRASING IS ACCOMPLISHED BY? correct answers restating the basic content of the pts message in different or fewer words REFLECTING IS: correct answers a means of assisting pts to better understand their own thoughts and feelings EXPLORING IS: correct answers A technique that enables the nurse to examine important ideas, experiences, or relationships more fully PROJECTIVE QUESTIONS USUALLY STARTS WITH: correct answers a "what if" to help pts articulate, explore and identify thoughts and feelings.