Fire Officer 2 - Ch.13 fully solved 2023/2024

Fire Officer 2 - Ch.13Which of the following types of groups usually define goals in a written document? (372) - correct answer Formal A group is often drawn together by: (374) - correct answer What is important to the members A common binding interest, a group image or identity, a sense of continuity, _____, and roles within the group are essential characteristics of a group. (374-375) - correct answer Shared Values Who should be the leader of a formal group such as an emergency response unit? (375) - correct answer Company Officer What are the five stages of group process development? (376-377) - correct answer Forming, storming, norming, performing, adjourning What should behavior management begin with? (377) - correct answer Prevention of disruptive behaviour What is a process that BEST allows company officers to address behavior management issues that may arise over time? (379) - correct answer Periodic review of the organization's policy Counseling is a variety of procedures designed to help individuals adjust to certain situations and a means of: (379) - correct answer Reinforcing correct behaviour or eliminating improper behaviour For the company officer, _____ is the process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance. (380) - correct answer Coaching There may be circumstances in behavior management where a company officer uses peer assistance: (380) - correct answer As a tool to clarify expectations When would a person MOST likely be formally evaluated? (381-382) - correct answer Annually as part of a performance review When are employees MOST likely to file grievances? (386) - correct answer When they perceive they have been unfairly treated What are the three levels of progressive discipline? (387-388) - correct answer Preventative, corrective, punitive Which of the following is the key to growth, not only for the employee, but in helping the organization develop future leaders in the organization's succession plan? (389) - correct answer Professional development What are three steps to identify and include in the career planning process? (390) - correct answer Current situation, intermediate objectives, final goal Before advancing to the next position or rank, personnel must: (391) - correct answer Be proficient in their current position A group is often defined as a collection of people who do four things. What are they? (372) - correct answer Share traits Interact Accept obligations as members Share common identity Name three things that discipline is designed to do in the fire and emergency services. (386) - correct answer Educate and train Correct behaviour Provide direction