Cppm Aapc Review Q&A

Which are good options when initiating a difficult conversation? - Answer- Ask: Is this a good time to talk?; Prepare a short statement in advance that gets right to the point, Empathize with the person, Sympathize with the person. Which is an effective response when a provider is complaining about how hard it is to use the new EMR system the owners of the practice selected? - Answer- This is a major change. I'll do my best to show you how it works. What is the best description of an office manager? - Answer- Focuses on tactical activités and often have amore directive and controlling appeal AND manages the activities of others. The difference between efficiency and effectiveness is: - Answer- Efficiency is doing things right while effectiveness is doing the right things. Staff accountability is best achieved by: - Answer- Assigning object goals; assigning measurable goals; define the responsibility for tasks. When should the staff obtain a photocopy of the patients insurance card? - Answer- When the patient arrives for their appointment Which of the following is the best example of communicating in a difficult conversation? - Answer- Let the person know, "I understand how you feel." Which of the following are benefits of using a mid-level provider? - Answer- Improved revenue; improved patient satisfactions; greater access to care for patients. An established patient did not keep her scheduled appointment. There is or record that she called to cancel or reschedule. This is her third "No show" in one year. Based on the No-show policy, which of the following process should be followed? - Answer- Suspend services temporarily. Which of the following is a road-block to active listening? - Answer- Give advice that is not asked for What is the best way to handle a verbal attack? - Answer- Listen Which of the following includes the payment amount and denial explanations for claims submitted. - Answer- Explanation of Benefits (EOB) Your office recently installed a new phone system. Training was provided to the staff and the physicians. One of the physicians can't seem to get the hang of it and is continually disconnecting his calls. He calls you into his office and blames you for the f