Spectrum Final Exam/28 Questions and
Answers
What installation code should we use when doing a transfer in CSG? - -
Transfer Service
-What is the tool where we can send a temporary PIN to authenticate an
account? - -CAAT
-What are the phone codes we should use in CSG when we are bundling
internet and home phone? - -HP Autho, S Wifi Opt In, HP Active
-When are we supposed to use the code S NO HSD in CSG? - -When
bundling TV & Phone
-What reason code are we supposed to use when doing shipping or pick up
in CSG? - -XT (No Truck)
-What reason code we should use when we are creating n account or when
we are adding a line of business with professional installation? - -SC (New
Sale)
-What is the reason code we should use in CSG when creating a transfer of
service from one address to another? - -1C
-What installation code should we use for an existing customer adding cable
to an existing Internet customer? - -Truck Roll Upgrade Fee
-What is the structure of a proper notation/documentation? - -Name
Reason for calling
Resolution
Explanation of charges
Follow up needed
-When will in agent deliver a verbatim statement in a call? - -When adding
Apple TV or Mobile
-Where should I go in CSG if I want to add a line of business to existing
customers account? - -Select Order Work Flow & Change of Service
-Where should I go if I want to see future payments? - -Billing / Money Sign
-Where should I do if I want to see the order history? - -Clock / Work History
Answers
What installation code should we use when doing a transfer in CSG? - -
Transfer Service
-What is the tool where we can send a temporary PIN to authenticate an
account? - -CAAT
-What are the phone codes we should use in CSG when we are bundling
internet and home phone? - -HP Autho, S Wifi Opt In, HP Active
-When are we supposed to use the code S NO HSD in CSG? - -When
bundling TV & Phone
-What reason code are we supposed to use when doing shipping or pick up
in CSG? - -XT (No Truck)
-What reason code we should use when we are creating n account or when
we are adding a line of business with professional installation? - -SC (New
Sale)
-What is the reason code we should use in CSG when creating a transfer of
service from one address to another? - -1C
-What installation code should we use for an existing customer adding cable
to an existing Internet customer? - -Truck Roll Upgrade Fee
-What is the structure of a proper notation/documentation? - -Name
Reason for calling
Resolution
Explanation of charges
Follow up needed
-When will in agent deliver a verbatim statement in a call? - -When adding
Apple TV or Mobile
-Where should I go in CSG if I want to add a line of business to existing
customers account? - -Select Order Work Flow & Change of Service
-Where should I go if I want to see future payments? - -Billing / Money Sign
-Where should I do if I want to see the order history? - -Clock / Work History
