Iaed Certification Study Guide |83 Questions And Answers 2024

What is your goal as an ETC? Coordinating logistics, resources, and services What is an ethical dilemma? When a choice must be made between two conflicting, but similar moral options, involving a less than an ideal resolution What are the three P's? Policy, procedure, and protocol What is a protocol? A procedure that has been highly defined and structured and organized into a reference system What does TDD stand for? Telecommunications device for the deaf What is a TDD? An electronic device designed for the use by persons with hearing or speech difficulties What does CAD stand for? Computer-aided Dispatch What is CAD? A network of computers using common software to complete the minute-to-minute chores of the center What is a medium? The channel or means of communication How do you verify information given to you by the caller? Ask the caller to repeat the given information Most emergency callers are hysterical. a. True b. False b. False Only about 2%-4% of callers exhibit hysterical behavior. a. True b. False a. True What is the hysteria threshold? The point at which a caller loses control over actions and emotions thereby losing the ability to answer questions or carry out instructions The few moments between a call for help and the arrival of emergency responders can seem like a short time to a frightened caller. a. True b. False b. False To minimize call processing gaps, what can you, as an ETC, do? Tell the caller what you are doing and why. What is repetitive persistence? A calming technique in which the ETC represents a statement verbatim using a firm but caring tone. When communicating with foreign-language callers, what should you do? Obtain foreign language support, if available When communicating with foreign-language callers, and foreign language support is not available, what should you do? Speak slower, enunciate better, and use simpler words It is best to always assume that the caller is reporting an actual emergency. a. True b. False a. True For many law enforcement/police calls, what is the most important characteristic of the reported event? The time of occurrence What is a burglary? An unlawful entry What is a suspicious call type? Circumstances that cause concern or suspicion of criminal activity What is an apparatus? A mobile unit that responds to the scene of a fire, rescue, or other incident What is a Bunker or Turnout Gear? The basic trousers, boots, and jacket or the entire combination of personal protective gear, including gloves, helmet, and a face shield or self-contained breathing apparatus. What does ICS stand for? Incident Command System What is an ICS? A standardize and hierarchical (organized) approach to the command, control, and coordination of emergency response. What does an ICS do? It creates a system in which a single person is in charge of a fire scene at any given time. What does HAZMAT stand for? Hazardous Materials What is the HAZMAT call type? Incidents involving the release or escape of any hazardous material from the designated container. What is a Structured Fire call type? An incident involving a fire that involves a structure. What does DLS stand for? Dispatch Life Support Depending on the situation, the ETC may need to provide specific DLS instructions to help a caller escape from a sinking vehicle or a vehicle in floodwater. a. True b. False a. True What does PDI stand for? Post-Dispatch Instructions What are PDIs? Basic-level instructions given to the caller immediately after initiating dispatch What does PAI stand for? Pre-Arrival Instructions What are PAIs? Scripted, advanced-level instructions given in time-critical situations. What is a medical Incident? Involving an acute or chronic illness or other biological malady (sickness). What is a trauma incident? A physical injury or wound caused by an external force through accident or violence. What is a time-life priority incident? A situation that poses an immediate, potential life-threats to the patient. What are the four Priority Symptoms? -Abnormal breathing -Chest pain/discomfort (of any) -Decreased level of consciousness -Serious hemorrhage What does MOI stand for? Mechanism of Injury What is an MOI? The exchange of forces that result in an injury to the patient. (For example, in a car accident, the car is the MOI because it was the force that caused the injury). The majority of EMS calls do not require a lights-and-siren response. a. True b. False a. True What is the Abdominal Pain call type? This call type is used for patients reporting medical (non-traumatic) abdominal pain without priority symptoms. What is the difference between cardiac arrest and respiratory arrest? Cardiac arrest is when the heart stops beating while respiratory arrest is when breathing stops. What is choking? A critical pre-hospital emergency. Without a pathway for air, a person will die unless the situation is rapidly reversed. What are the Heart Attack Symptoms? -Aching pain -Chest pain/discomfort (now gone) -Constricting band -Crushing discomfort -Heaviness -Numbness -Pressure -Tightness How should Heart Attack Symptoms be handled? Using the Chest Pain/Chest Discomfort (Non-Traumatic) Chief Complaint What is the Sick Person call type? The report of a medical problem with no priority symptoms that cannot be categorized into a more specific chief complaint. An ETC is a public safety professional. a. True b. False a. True An ETC is the public's first link to emergency services and the hub for emergency communications. a. True b. False a. True When disaster strikes, the ETC does not need to be available to serve the public and ready to act as the center of emergency communications. a. True b. False b. False What does NIMS stand for? National Incident Management System What is the purpose of NIMS? For multiple agencies to work together more effectively and efficiently before, during, and after an incident. What is the role of the ICS, during a disaster? During a disaster, the ICS refers to the systematic, on-site management of resources at the location of an emergency. It provides an important framework for maintaining command, managing resources, and coordinating efforts