911 Etc Training Exam |55 Questions And Answers Already Verified For Accuracy

Wireless internet devices (such as smart phones) connect to the internet using: Wifi Cell phone networks are divided into specific areas called cells, each with its own: antenna Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based on the caller's location. (T/F)? True What does the acronym TDD stand for? Telecommunications Device for the Deaf What does VOIP stand for? Voice Over Internet Protocol The technology that allows an ETC to take an automatic number identification (ANI) number and "dip" it into an address database is called: ALI (Automatic Location Identification) What does CAD stand for? Computer Aided Dispatch The total number of emergency calls had increased dramatically due to wireless technology (T/F)? True In order to become a successful emergency telecommunicator, a combination of the following is required: a. training and temperament b. vision and values c. time and interest a. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. (T/F)? False The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. (T/F)? True When faced with an ethical dilemma in the communication center, the ETC should FIRST: a. ask the nearest coworker for help b. consult his/her attorney c. follow established protocol, procedure, and policy d. follow his/her instincts c. follow established protocol, procedure, and policy A procedure that had been highly defined, structured, and placed into a reference system is known as a: a. protocol b. guideline c. logarithm d. policy a. protocol What do the "three P's" stand for? Protocol, procedure, policy. In the context of the communication process, the "medium" is: a. a volume that is not too loud and not too soft b. the sender of a message c. the message d. how the message is conveyed d. how the message is conveyed In the context of the communication process, "noise" can occur when you are thinking about something else and essentially blocking out most or all of an incoming message. (T/F) True What is diction? The choice of words and phrases used to communicate. It is good for ETC's to impress callers by using specialized language. (T/F) False Active listening is tuning out distractions and focusing on the caller's message. (T/F) True Explaining to a caller what is happening and why should be avoided because it wastes valuable time. (T/F) False A ___________ could be a referring agency, an alarm company, or a person that generally lacks personal, direct knowledge but was asked or told by someone else to summon help. (Which party caller?) Fourth-party caller When the ETC needs to verify an address or location, it is recommended that they ask the caller....? to repeat the information Two basic types of customers whom ETC must interact with are...? Internal and external Public trust is fragile (T/F)? True What does ECCS stand for? Emotional Content and Cooperation Score What is the typical ECCS level for callers? 1-2 What is the hysteria threshold? the point where a caller loses control over his/her actions and emotions What is repetitive persistence? Repeating a statement verbatim using a firm but caring tone. When an ETC is having trouble communicating with a caller who speaks a foreign language, the ETC should: use foreign language support, if available How do you reduce call-taking gaps? Tell the caller what you're doing and why. What three types of services can be used for emergencies? Law Enforcement, Fire, and Medical The priority level of a call is determined by...? Protocol, Procedure, Policy What are the three categories for time of occurence? In progress, just occurred, past events All law enforcement/police calls are actual emergencies, regardless of whether they come in over an emergency line or an administrative line. (T/F) False An unlawful attack or attempted attack upon another person is: Assault Excited delirium is a very rare but potentially fatal condition that causes: a. lasting inability to stand or communicate b. bizarre and aggressive behavior c. an irrational need to avoid people and noise d. poor cognitive ability and reoccurring chest pain b. bizarre and aggressive behavior Perhaps more than any other service, fire/rescue responses depend on: a. fast call processing b. excellent customer service c. accurate call classification d. efficient emergency telecommunicators c. accurate call classification Fire/rescue situations are likely to worsen before responders arrive (T/F) ? True The basic fire apparatus that has a self contained pump is called a...? Pumper Airports typically have their own on site fire/rescue response. (T/F)? True A vehicle fire inside of a home garage should be classified as....? A structure fire Which of the following incidents is an example of a high mechanism vehicle collision? a. a fender bender b. any collision involving HAZMAT c. a rollover with a possible death at the scene d. a collision with minor or no damage to the vehicles c. a rollover with a possible death at the scene What are the 4 Priority Symptoms? Abnormal breathing / Chest pain, discomfort / Decreased level of consciousness / Serious hemorrhage What are PAI's? Pre-Arrival Instructions