Clear Eyes Cataracts Clinic Assignment - GRADED A+

ClearEyes Cataracts Clinic – Assignment questions Dr. Julia Connors from ClearEyes Cataracts Clinic is thinking about expanding her clinic, by considering different options: first, she could keep her physical facility as is and expand the hours. Second, she might expand space in the same building she owns, with additional equipment and fixtures within her building. The third option is to expand to a new location. The fourth alternative, which is the focus of this study, would increase volume by increasing the yield of potential patients, most of whom drop out before completion. This alternative would require only minor increases in capacity and avoid the expenses of physical expansion as well as the personnel risks of extending the hours of operation. As the first step in determining whether the fourth option was even possible, Dr. Connors uses the process flow diagram (Exhibit 2) to calculate utilization for each category of staff and also the yield from initial inquiries through surgeries. Annual non-surgeon minutes capacity (5 days*48 weeks*8 hours*60 min) = 115,200 minutes Receptionist utilization = 26,678/115,200 = 23.2% PSR utilization (per person) = 347,742/115,200 = 301.9% /4 workers for this job title = 75.5% Technician utilization (per person) = 168,638/115,200 = 146.4%/3 workers for this job title = 48.8% Cleaner utilization = 41