ATI PN Leadership Exam 1 Ch.3,10-13

PN Leadership Exam 1 Ch.3,10-13 A nursing student has been trying to improve her communication skills both in classroom settings and with clients in her current clinical placement. This student should recognize that communication is best defined as -summarizing ideas in an effective manner. -affecting another person's behavior. -the exchange of information. -the ability to evoke emotion or action. - ANSWER the exchange of information. Hannah is a nursing student who was recently reprimanded by a nurse at the hospital who accused Hannah of not following through with the morning care of one of the nurse's patients. Hannah attributes this unpleasant interaction to the fact that she did not communicate clearly with the nurse and she has resolved to make constructive changes to her communication style. How should Hannah begin this process? -She should identify and evaluate her existing communication style. -She should make a resolution to be assertive and clear when communicating. -She should aim to model the behavior of nurses who are good communicators -She should ask her nursing instructor to give her some advice around communication. - ANSWER She should identify and evaluate her existing communication style. During his most recent performance appraisal, a nurse has been told by his supervisor that he tends to adopt a passive-aggressive communication style when he is in particularly stressful situations. Which of the following is typical of passive-aggressive communication? -The nurse tends to be passive with supervisors and managers but aggressive when communicating with coworkers. -The nurse often makes sarcastic comments when he is under stress. -The nurse has an inconsistent communication style that changes when he experiences job stress. -The nurse has a fear of conflict and tends to avoid direct confrontation whenever possible. - ANSWER The nurse often makes sarcastic comments when he is under stress. A nursing student is providing a brief report to a colleague before going on lunch break. According to Dr. Albert Mehrabian, what component of this communication is most significant in determining how well the necessary information is exchanged? -The words that the student chooses to use -The accuracy of the student's grammar -The sound and tone of the student's voice -The body language and expressions the student uses - ANSWER The body language and expressions the student uses