MECHANIC 102 The-Managerial-Process-ANSWER-KEY-Chap-012 QUESTION AND ANSWERS  100% CORRECT

Chapter 12 Outsourcing: Managing Interorganizational Relations Answer Key Multiple Choice Questions 1. ontracting project work has long been the norm in the _______ industry. A. Telecommunications B. Financial C. Insurance D. Construction E. Retail Contracting project work has long been the norm in the construction industry, where firms hire general contractors who, in turn, hire and manage cadres of subcontractors to create new buildings and structures. AACSB: Reflective Thinking Bloom's: Knowledge Learning Objective: Outsourcing Project Work Level: Easy 2. The process for the transferring of business functions or processes to other, often foreign, companies has traditionally been known as: A. Subcontracting B. Downsizing C. Partnering D. Joint venture E. Outsourcing The term outsourcing has traditionally been applied to the transferring of business functions or processes (e.g., customer support, IT, accounting) to other, often foreign companies. AACSB: Analytic Bloom's: Knowledge Learning Objective: Outsourcing Project Work Level: Easy 12-1 Chapter 12 - Outsourcing: Managing Interorganizational Relations 3. When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced: A. Telecommunications B. Partnering C. Outsourcing D. Service shift E. Bilingual customer service When you call your Internet provider to solve a tec