NAB Core exam questions with verified solutions

Staff knowledge of expected outcomes and results is directly associated with __________________. 1. Clearly communicated organizational goals 2. Motivated employees 3. Annually updated job descriptions 4. Improved compensation 1. Clearly communicated organizational goals A crime that is punishable by a maximum term of imprisonment of one year is known as __________________. 1. Misdemeanor 2. Felony 3. Tort 4. Neglect 1. Misdemeanor A bill is introduced in the legislature. A technique often used by the legislative committee who does not wish to embarrass the sponsor and does not want to pass the bill, is known as __________________. 1. Favorable report 2. Deferment 3. Unfavorable report 4. Veto 2. Deferment An employee violates an organization policy and as a result causes a care recipient to suffer actual injury. This violation could result in a __________________. 1. Program to rectify insufficient and/or ineffective cross training 2. Penalty to the employee for ignoring the policy and guideline handbook 3. Civil lawsuit for monetary damages in the care recipient's favor 4. Comprehensive paper trail to prove guilt 3. Civil lawsuit for monetary damages in the care recipient's favor Which of the following styles of leadership involves the leader simply stating what needs to be accomplished and how it will be done? 1. Laissez-faire 2. Democratic 3. Autocratic 4. Proactive 1. Laissez-faire Which of the following advance directives is commonly described as appointing someone to make decisions on a care recipient's behalf? 1. Do not resuscitate 2. Living will 3. Durable power of attorney 4. Plan of care 3. Durable power of attorney Team building is a key component of which management style? 1. Participatory 2. Authoritative 3. Delegative 4. Objective 1. Participatory Strategic planning is best defined as an organizational process for __________________. 1. Identifying goals and objectives 2. Implementing goals to create a desired outcome 3. Making decisions that achieve compliance 4. Comparing an organization's market position to its competition 1. Identifying goals and objectives The process of pricing, promoting, and distributing services that satisfy both individual and organizational objectives is known as __________________. 1. Market orientation 2. Marketing 3. Product specialization 4. Branding 2. Marketing Which of the following is not a requirement of the long-term care ombudsman program? 1. Provide public agencies with information regarding problems of care recipients in healthcare organizations 2. Participate and observe the exit conference of a nursing healthcare organization survey 3. License administrators of long-term care to practice the responsibilities of their profession 4. Monitor, develop, and ensure implementation of laws governing long-term care 3. License administrators of long-term care to practice the responsibilities of their profession A document that expresses a care recipient's end-of-life wishes regarding medical treatment is called a/an __________________. 1. Plan of care 2. Advance directive 3. Will and testament 4. Power of attorney 2. Advance directive An arbitration agreement is a __________________. 1. Contract between a lawyer and judge that helps prevent lawsuits 2. Contract between parties agreeing to resolve disputes using a neutral third party 3. More expensive option than going to court to resolve a claim 4. More labor-intensive option than going to court to resolve a claim 2. Contract between parties agreeing to resolve disputes using a neutral third party Which of the following methods of conflict resolution uses a third party who reviews the situation and makes a binding decision? 1. Litigation 2. Arbitration 3. Adjudication 4. Mediation 2. Arbitration Healthcare organizations are required by law to have a governing body that __________________. 1. Has authority assigned by the administrator 2. Reports directly to the administrator, with limited authority 3. Has ultimate authority and accountability for the organization's affairs 4. Is appointed by the administrator and serves in an advisory capacity 3. Has ultimate authority and accountability for the organization's affairs Because healthcare organizations can be held liable for the criminal acts of their employees, the Office of Inspector General (OIG) encourages the implementation of programs in __________________. 1. Employee education 2. Labor standards 3. Employee safety 4. Corporate compliance 4. Corporate compliance A statement outlining the desired future of the organization is the __________________. 1. Vision 2. Mission 3. By-laws 4. Articles of incorporation 2. Mission Care recipient satisfaction is defined as __________________. 1. A tangible measurement 2. A service that meets or exceeds expectations 3. Family and staff surveys 4. Public perception of the community 2. A service that meets or exceeds expectations Respondeat superior is a legal term that means the healthcare organization __________________. 1. Must perform employee evaluations annually 2. Must respond to employee labor inquiries 3. Is responsible for providing employee liability protection 4. Is responsible for employee work errors while the employee is on duty 4. Is responsible for employee work errors while the employee is on duty When determining an employer's liability for the acts of employees, it is important to ascertain __________________. 1. Personal liability 2. Civil liability 3. Qualified opinions 4. Scope of employment 4. Scope of employment Consensus building works best when participants are __________________. 1. Limited in time 2. Electing a spokesperson 3. Following specific guidelines 4. Asked for input 4. Asked for input Deception that results in damage to another is referred to as __________________. 1. Negligence 2. Fraud 3. Slander 4. Malfeasance 2. Fraud Which of the following documents would be used to comply with the Patient Self Determination Act of 1990? 1. Organ donor card 2. Power of attorney 3. Notice of privacy practices 4. Durable power of attorney 2. Power of attorney A group that is legally designated to establish and implement policies regarding the management of a healthcare organization is called the __________________. 1. Executive committee 2. Corporation 3. Governing body 4. Commission 3. Governing body When negotiating contracts with outside vendors or consultants for professional services, contracts are not required to __________________. 1. Spell out the terms of the contract 2. Be in writing and be signed by all parties 3. Include compensation for services rendered 4. Contain a mutual indemnity clause 4. Contain a mutual indemnity clause The current ratio is also known as the __________________. 1. Contemporary ratio 2. Acid test ratio 3. Quick ratio 4. Working capital ratio 4. Working capital ratio Which of the following items should an administrator reference in order to determine if there are enough funds to purchase new equipment? 1. Current assets 2. Current liabilities 3. Working capital 4. Working revenue 3. Working capital Professional and general liability insurance that only covers claims reported during the policy period is operating under a/an __________________. 1. Liability-period policy 2. Claims-made policy 3. Occurrence policy 4. Risk-acceptance policy 2. Claims-made policy What is the book value of a vehicle purchased for $40,000 that has an accumulated depreciation of $30,000? 1. $10,000 2. $30,000 3. $40,000 4. $70,000 1. $10,000 The provision a healthcare organization makes for uncollectible accounts receivable is known as __________________. 1. Allowance for bad debts 2. Off-statement debts 3. Materiality 4. Activity-based costing 1. Allowance for bad debts Which of the following is a joint venture or business that meets Office of Inspector General (OIG) standards, is legal under the Anti-Kickback Statute, and is immune from criminal prosecution or civil sanctions? 1. Limited partnership 2. Limited-liability corporation 3. S corporation 4. Safe harbor 1. Limited partnership Any item of major cost that will become an asset of the healthcare organization is __________________. 1. Called a capital expenditure 2. Voted on by the governing board 3. Unable to be depreciated within the first two years of purchase 4. Considered to add market value to the physical plant 1. Called a capital expenditure Given the following formula: Net income after taxes ÷ Average total assets This formula is used to calculate the return on __________________. 1. Invested capital 2. Assets 3. Cash flow 4. Investments 2. Assets Ensuring accurate reliable data for accounting reports is known as __________________. 1. External control 2. Internal control 3. Cost control 4. Auditing control 2. Internal control To protect against payroll fraud, it is considered safest to have __________________. 1. Several employees performing separate payroll functions 2. The accounts payable clerk prepare the payroll 3. A single employee prepare the payroll 4. A mandatory direct-deposit program 1. Several employees performing separate payroll functions Hospice care may include all of the following except __________________. 1. Pain management 2. Spiritual care 3. A curative approach 4. An interdisciplinary team 3. A curative approach A care recipient with a history of falls at home is moving into a healthcare organization. The best practice regarding this care recipient is to __________________. 1. Reduce the lighting to avoid glare 2. Promise the care recipient's family that the care recipient will not fall 3. Wake the care recipient every three hours to provide bathroom assistance 4. Conduct regular comprehensive fall assessments 4. Conduct regular comprehensive fall assessments Which of the following clinical conditions may demonstrate that a reduction in range of motion is unavoidable? 1. Deformities caused by neurological deficits 2. Limbs or digits that are immobilized because of injuries or surgical procedures 3. Pain and spasms associated with arthritis 4. Lack of mobility associated with late stage Alzheimer's 2. Limbs or digits that are immobilized because of injuries or surgical procedures The plan of care in person-centered care is centered around the preferences of the __________________. 1. Care recipient 2. Family 3. Physician 4. Staff 1. Care recipient The child of a terminally ill hospice care recipient brings in Power of Attorney paperwork and requests numerous changes to the care recipient's plan of care. The healthcare organization should __________________. 1. Consult with the medical director to see if the changes requested would impact the care recipient's status as a hospice care recipient 2. Ask the child to show the financial Power of Attorney paperwork since these changes may impact the cost of care 3. Determine if the care recipient can make competent decisions or if the care recipient has a living will to make wishes known 4. Seek guidance from the rest of the care recipient family to determine if the child representing the care recipient's wishes accurately 3. Determine if the care recipient can make competent decisions or if the care recipient has a living will to make wishes known The required elements of a comprehensive care plan include __________________. 1. Measurable goals, a specific approach, and care recipient preference 2. Measurable goals, a specific approach, and responsible discipline 3. Care recipient preference, a specific approach, and responsible discipline 4. Care recipient preference, measurable goals, and responsible discipline 4. Care recipient preference, measurable goals, and responsible discipline As the ability to taste declines, the one taste that tends to stay intact is __________________. 1. Salty 2. Bitter 3. Sweet 4. Savory 2. Bitter An administrator observes food preparation and a meal delivery. During the food preparation, staff used antimicrobial gel each time they touched a solid or potentially contaminated surface. Given their hands were not visibly soiled, the administrator should __________________. 1. Ensure the alcohol content, as prescribed by the Food and Drug Administration (FDA), is high enough to ensure the gel is effective 2. Compliment the staff on preventing cross-contamination while preparing the food 3. Instruct staff they should be alternating between using antimicrobial gel and transitional hand washing 4. Immediately intervene as this is not an appropriate hand-washing technique 4. Immediately intervene as this is not an appropriate hand-washing technique Care recipient plans of care are initially developed and subsequently revised __________________. 1. Following regular, comprehensive assessments 2. By the care recipient's primary care physician 3. Until the care recipient is no longer competent 4. Only if the care recipient requires medication oversight 1. Following regular, comprehensive assessments When a care recipient refuses to take a prescribed medication, the immediate response should be to __________________. 1. Speak with the care recipient about the risks and consequences of not taking the medication 2. Notify the physician 3. Put the medication in food and give it to the care recipient 4. Ask the care recipient's family to assist with the care recipient's medication 1. Speak with the care recipient about the risks and consequences of not taking the medication In a culture of person-centered care, why do staff encourage care recipients to do as much as possible for themselves? 1. Care recipients do not want to pay for the extra service 2. It provides more time for staff to spend building relationships with care recipients 3. Research suggests it is an effective management approach 4. Care recipients can retain maximum independence and functioning 4. Care recipients can retain maximum independence and functioning The Health Insurance Portability and Accountability Act of 1996 (HIPAA) defines protected healthcare information (PHI) as __________________. 1. Individual health information that has been de-identified by removing coding 2. Individually identifiable health information including demographic information collected about an individual 3. Individual statistical and medical research information from which identifiers such as names, birth dates, zip codes, and telephone numbers have been removed 4. Individually identifiable health information on individuals under 19 years of age 2. Individually identifiable health information including demographic information collected about an individual A healthcare organization must keep a written record documenting that all care recipients have been given the opportunity to indicate that they do not want their medical information to be shared. Which of the following established this rule? 1. Health Insurance Portability and Accountability Act 2. Medical Record Protection Act 3. Health Insurance Information Act 4. Protected Health Information Act 1. Health Insurance Portability and Accountability Act A person appointed by the court who has legal responsibility and authority to make decisions for an incompetent person including property, money, and personal/healthcare decisions is called a/an __________________. 1. Advocate 2. Conservator 3. Administrator 4. Guardian 4. Guardian A care recipient's plan of care indicates she needs help with dressing and undressing. She prefers to sleep in her sweats at night. The care recipient's daughter pays the bills and insists she wears pajamas at night. What should staff do? 1. Follow the care recipient's daughter's wishes, she pays the bills 2. Each night ask the care recipient what to do and follow her wishes 3. Allow the care recipient to wear sweats to bed, and gently put her in a hospital-style sleeping gown once she falls asleep 4. Follow the care recipient's daughter's wishes, as the care recipient is sometimes confused at night 2. Each night ask the care recipient what to do and follow her wishes