1 / Delta Ramp Procedures
1.ALA: Aircraft Load Agent
2.AIC: Agent In Charge
3.Delta Expectations: practace safe operating procedure Safely operate Ground Support Equipment
Properly followcargo loading, unloading and handling procedure. Report to work on tin with proper (PPE)
Follow arrival and departure policies and procedure.
Display a professional attitude and appearance.
4.GSE: Ground Support Equipment
5.GOM: Ground Operation Manual
6.SPPM: Safety Policy and Procedure Manual
7.Delta HUB Cities: Atlanta (ATL) Seattle (SEA)
Detroit (DTW)
Los Angeles (LAX) Minneapolis ( MSP) New York (JFK & LGA) Salt Lake City (SLC) Tokyo (NRT)
8.Flight Classifications: Originator Terminator
Thru Flight
9.Originator: Bigins at your station
10.Terminator: Ends at your station
11.Thru Flight: Arrive at your station and continues to another station with the same flight number. .Professional Image: working on the ramp is like being in a (FISH BOWL)
13.2 types of Customers: External Intetnal
14.External Customers: Person outside the organization
15.Internal: Customers inside Organization or a business partner
16.Customers Expectation: Provide safe airport and flight experience Protect and transport bags to correct location
1.ALA: Aircraft Load Agent
2.AIC: Agent In Charge
3.Delta Expectations: practace safe operating procedure Safely operate Ground Support Equipment
Properly followcargo loading, unloading and handling procedure. Report to work on tin with proper (PPE)
Follow arrival and departure policies and procedure.
Display a professional attitude and appearance.
4.GSE: Ground Support Equipment
5.GOM: Ground Operation Manual
6.SPPM: Safety Policy and Procedure Manual
7.Delta HUB Cities: Atlanta (ATL) Seattle (SEA)
Detroit (DTW)
Los Angeles (LAX) Minneapolis ( MSP) New York (JFK & LGA) Salt Lake City (SLC) Tokyo (NRT)
8.Flight Classifications: Originator Terminator
Thru Flight
9.Originator: Bigins at your station
10.Terminator: Ends at your station
11.Thru Flight: Arrive at your station and continues to another station with the same flight number. .Professional Image: working on the ramp is like being in a (FISH BOWL)
13.2 types of Customers: External Intetnal
14.External Customers: Person outside the organization
15.Internal: Customers inside Organization or a business partner
16.Customers Expectation: Provide safe airport and flight experience Protect and transport bags to correct location
