CNA Exam 1 Review Latest 2023 Graded
A+
Define abuse ✔✔- An act or failure to act that intentionally or recklessly causes harm to a
resident (W13)
- Purposely causing physical, mental, or emotional pain or injury to someone (H13)
Examples of proper phone etiquette (W23) ✔✔1. Identify your name + facility's name
2. Be friendly + professional
3. Ask if they are willing to be put on hold before being transferred
4. Write down message & repeat back
5. Ask for proper spellings
6. Do not give out additional information
each level in Maslow's hierarchy of needs (W57) ✔✔1. Physical needs: oxygen, water, food,
elimination, rest
2. Safety & security: clothing, stability, protection
3. Need for love: acceptance, belonging
4. Need for self-esteem: achievement, belief in one's own value, respect
,5. Need for self-actualization: need to learn, create, realize potential
Disinfectant v. sterilization ✔✔- Disinfectant = killing of just pathogens
- Sterilization = killing of all microbes, including pathogens + nonpathogens
When should you look for changes in a resident's condition? ✔✔All the time
What should you do if you notice anything abnormal with a resident? ✔✔- Inform a nurse
- Record a written objective observation in the patient chart
- Continue to observe the patient for further symptoms
What is HIPAA? Why was it passed? (H16) ✔✔HIPAA = Health Insurance Portability and
Accountability Act
- Requires that all health information remain private and secure for confidentiality
- Only those who need to process records can have access
- Including phone number, SS, e-mail, med records
What happens when a CNA is suspected of abuse? ✔✔They can get their license suspended
, Why are activities important? (H61) ✔✔- lessens risk of heart disease, colon cancer, diabetes,
obesity, UTI, blood clots
- relieve symptoms of depression
- improves concentration, body functions, sleep quality, and ability to cope w/stress
- increases energy, appetite, and promotes better eating habits
- can increase self-esteem, independence, memory
- lowers risk of falls
What should you do if you are unable to complete a resident care task? ✔✔Ask another NA if
they can take over/help.
how do we make residents feel important? ✔✔- Allowing them to make as many personal
decisions as possible
- Respect their choices
- Encourage their activities and community involvement
how does customer service pertain to care giving? ✔✔- answering phone calls politely
- professional manner present to resident + family
A+
Define abuse ✔✔- An act or failure to act that intentionally or recklessly causes harm to a
resident (W13)
- Purposely causing physical, mental, or emotional pain or injury to someone (H13)
Examples of proper phone etiquette (W23) ✔✔1. Identify your name + facility's name
2. Be friendly + professional
3. Ask if they are willing to be put on hold before being transferred
4. Write down message & repeat back
5. Ask for proper spellings
6. Do not give out additional information
each level in Maslow's hierarchy of needs (W57) ✔✔1. Physical needs: oxygen, water, food,
elimination, rest
2. Safety & security: clothing, stability, protection
3. Need for love: acceptance, belonging
4. Need for self-esteem: achievement, belief in one's own value, respect
,5. Need for self-actualization: need to learn, create, realize potential
Disinfectant v. sterilization ✔✔- Disinfectant = killing of just pathogens
- Sterilization = killing of all microbes, including pathogens + nonpathogens
When should you look for changes in a resident's condition? ✔✔All the time
What should you do if you notice anything abnormal with a resident? ✔✔- Inform a nurse
- Record a written objective observation in the patient chart
- Continue to observe the patient for further symptoms
What is HIPAA? Why was it passed? (H16) ✔✔HIPAA = Health Insurance Portability and
Accountability Act
- Requires that all health information remain private and secure for confidentiality
- Only those who need to process records can have access
- Including phone number, SS, e-mail, med records
What happens when a CNA is suspected of abuse? ✔✔They can get their license suspended
, Why are activities important? (H61) ✔✔- lessens risk of heart disease, colon cancer, diabetes,
obesity, UTI, blood clots
- relieve symptoms of depression
- improves concentration, body functions, sleep quality, and ability to cope w/stress
- increases energy, appetite, and promotes better eating habits
- can increase self-esteem, independence, memory
- lowers risk of falls
What should you do if you are unable to complete a resident care task? ✔✔Ask another NA if
they can take over/help.
how do we make residents feel important? ✔✔- Allowing them to make as many personal
decisions as possible
- Respect their choices
- Encourage their activities and community involvement
how does customer service pertain to care giving? ✔✔- answering phone calls politely
- professional manner present to resident + family
