CERTIFIED HOSPITALITY TRAINER- ASSESSING TRAINING|2023/24 UPDATE|GRADED A+

Needs Assessment Systematic process for determining organizational gaps Training Needs Assessment A way to identify organizations needs, identify the needs of employee and establish criteria for developing training and measuring success Gap Analysis ideal outcome - actual outcome = gap or problem Identifying the Gap Lack of skill, lack of knowledge, lack of appropriate systems Mager Flow Chart used to determine if trainig is indeed the problem Ways to determine specific training problems survey, observation, guest comments, employee meetings, inspections Vague Standards Employees do not know what standards they are to perform Organizational Analysis Determines which factors are causing gaps in performance and what the organization wants that is not being achieved Primary use of conducting an Organizational Analysis to get the big picture of the organization High Priority Training initiatives resulting from a changing law or regulation Job and Task Analysis most comprehensive - reveals components of the job Task List Phase 1 - job checklist of all job task, knowledge needed, attitude etc Job Breakdown Phase 2 - look at each task and what is needed to perform Job Standards also know as quality levels, performance standards used to gage how well the job is being performed Job Description can be used as a personnel tool for recruiting, training, performance eval, discipline, informing applicants about job, compensation rates Data Collection Methods can include interviews, observations, surveys, assessments, focus groups, nominal group technique, advisory commitee expert opinion Classification Methods Data collection categorized by type of information: qualitative, quantitative, combination or blended and extent data Quantitative Method survey, questionair, benchmarking, task analysis Qualitative Method interview, focus group, committee, subject expert Combination Method observation, nominal group technique, action research, work sampling, subject analysis Survey and Questionairs more popular - gathering info from a variety of sites - should not be used exclusively Focus Groups allows you to interact face to face with a group Extant Data Collecting data from existing data Nominal Group Technique assembling a group of managers to brainstorm Interviews formal or informal conducted in person or over the phone. Good when feelings need to be shared and the sensitivity of the subject is high Add or Remove Terms