Chapter 1—Managing and the Manager's Job
TRUE/FALSE
1. An organization is a group of people working together in a structured and coordinated fashion to
achieve a set of goals.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Def
2. A cross country running team is an example of an organization.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
3. An example of a physical resource is the drilling platform used by an oil company.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
4. Jeanne's department has the lowest production cost because her people keep the scrap rate and
direct labor costs low. From this information, we know her department is an efficient operation.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
5. Leading means setting an organization's goals and deciding how best to achieve them.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
6. Managers who select a course of action from among a set of rational alternatives are involved in
organizing.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
7. To be an effective manager, you must first do your planning, then your organizing, then your
leading, and finally your controlling.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: Comp
, 8. If American Airlines were to eliminate drinks on its flights, outlining and following such a
strategy would be the responsibility of the organizing function of management.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards.
Tim's job in the factory involves the controlling function.
ANS: T PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
10. Managers can be classified by both the level of the organization at which they work and the area
in which they specialize.
ANS: T PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. In
terms of the managerial levels, she is classified as a first-line manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
12. Administrative managers are concerned with creating and managing the systems that create an
organization's products and services.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: Def
13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in
the newspaper's operations function.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
14. Ann Honeycutt oversees all of the various recreational activities at a retirement village and
nursing home. Because she is involved with all such activities, she would be classified as an
administrative manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
15. The concept of a management role is similar to the role an actor plays in a theatrical production.
, ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
16. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m.,
and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and
they model their attendance behavior after her. Pragna's actions are part of the monitor role as
defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
17. When your boss goes to the president's home for a Christmas party, your boss is engaged in the
political role as defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
18. When Tom testifies before Congress about his company's philanthropic support for math and
science education, he is fulfilling the disseminator role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
19. Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a
salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is
engaging in the role of an entrepreneur.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
20. When a manager reaches agreement with a union on the terms for a new labor contract, the
manager has been serving primarily in the spokesperson role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician.
He will be learning technical skills.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
, 22. Technical skills are more important at the level of the middle manager than at other management
levels.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Comp
23. To be a successful manager, good interpersonal skills are essential.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
24. Conceptual skills are more important to first-line managers than to managers at other levels of the
organization.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
TRUE/FALSE
1. An organization is a group of people working together in a structured and coordinated fashion to
achieve a set of goals.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Def
2. A cross country running team is an example of an organization.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
3. An example of a physical resource is the drilling platform used by an oil company.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
4. Jeanne's department has the lowest production cost because her people keep the scrap rate and
direct labor costs low. From this information, we know her department is an efficient operation.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
5. Leading means setting an organization's goals and deciding how best to achieve them.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
6. Managers who select a course of action from among a set of rational alternatives are involved in
organizing.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
7. To be an effective manager, you must first do your planning, then your organizing, then your
leading, and finally your controlling.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: Comp
, 8. If American Airlines were to eliminate drinks on its flights, outlining and following such a
strategy would be the responsibility of the organizing function of management.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards.
Tim's job in the factory involves the controlling function.
ANS: T PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
10. Managers can be classified by both the level of the organization at which they work and the area
in which they specialize.
ANS: T PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. In
terms of the managerial levels, she is classified as a first-line manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
12. Administrative managers are concerned with creating and managing the systems that create an
organization's products and services.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: Def
13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in
the newspaper's operations function.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
14. Ann Honeycutt oversees all of the various recreational activities at a retirement village and
nursing home. Because she is involved with all such activities, she would be classified as an
administrative manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
15. The concept of a management role is similar to the role an actor plays in a theatrical production.
, ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
16. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m.,
and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and
they model their attendance behavior after her. Pragna's actions are part of the monitor role as
defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
17. When your boss goes to the president's home for a Christmas party, your boss is engaged in the
political role as defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
18. When Tom testifies before Congress about his company's philanthropic support for math and
science education, he is fulfilling the disseminator role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
19. Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a
salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is
engaging in the role of an entrepreneur.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
20. When a manager reaches agreement with a union on the terms for a new labor contract, the
manager has been serving primarily in the spokesperson role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician.
He will be learning technical skills.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
, 22. Technical skills are more important at the level of the middle manager than at other management
levels.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Comp
23. To be a successful manager, good interpersonal skills are essential.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
24. Conceptual skills are more important to first-line managers than to managers at other levels of the
organization.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
