WGU C432 Pre- assessment Questions and Answers Graded A+

A home health agency provides care primarily to Medicare consumers. The agency is considering expanding the range of services offered. What is one reason this agency would be considering this strategy? Ans To diversify its payer mix A hospital's chief executive officer (CEO) suddenly becomes critically ill at a pivotal stage of the hospital's building a new wing due to open in one month. The board decided to activate the succession plan. Why would the hospital have initiated this strategy? To provide stability in hospital leadership Ans To provide stability in hospital leadership A hospital board has expressed concerns about the hospital's high nurse turnover rates. To address the issue leadership has made a number of changes. The HR department has developed a plan to offset this concern by proposing the following goals: Ans Decrease nurse to patient ratios by 20% A hospital has created a proposed project charter that includes the hospital's timeline and milestones. What is a benefit of including these in the charter? Ans It provides a tool to benchmark progress. A hospital's strategic plan involves looking at opportunities to enhance its radiology services. The hospital wants to purchase a portable, compact, movable MRI machine that does not enclose patients. A market analysis has confirmed that consumer demand supports this strategic plan. Which type of market and competitive advantage strategy is being used in this SWOT analysis? Ans A broad customer base, differentiation strategy A nursing home administrator is concerned about the number of falls occurring at the facility and wants to reduce falls by 10% over the next six months. Which tool is appropriate to evaluate this outcome? Ans Dashboards The chief executive officer of a healthcare system wants to know how effective its branding strategy is. The CEO is given the annual report, including the following portion: Ans Good will and intangible assets A CEO is interested in rewriting the organization's mission statement and has requested the annual statement for review. In which item on the above annual report is the mission statement found? Ans Item 1 A large healthcare organization has decided to expand its services to a city approximately 30 miles away. The organization has analyzed data about the demographics of the area and now must write a business plan. Which business plan component should the data fall under? Ans Marketing strategy In an effort to attract new residents, a nursing home wants to add a state-of-the-art cafeteria. A facility director is writing a business plan to obtain funding. The director is confident that the statistics on the market, products and services will secure proper funding. Which component of the business plan will showcase this information? Ans Industrial analysis A company has completed steps 1 through 5 of a business plan: executive summary, company description, market analysis, organization and management, and service line. The company needs to complete steps 6 to 9. Place each step in writing a business plan in order from sixth (6) to ninth (9). Select your answers from the pull-down list. Ans Funding requests 8Marketing and sales 6Financial projection Description of service 7 In a small, rural area, there is one community hospital that offers primary care and emergent services. At least 1/3 of the population suffers with HIV and is considered to be living below the poverty line. There is a high mortality rate in this population, and it is found that the majority of these patients suffer from malnutrition, drug abuse, skin health issues, and family challenges, but there are very limited number of professionals with experience to offer support services for this demographic. Which market segment is underserved? Ans Patients needing psychological services A community hospital with limited resources serves a population with a high rate of diabetes. The hospital wants to provide additional services but is constrained by costs. Which service could this hospital offer on a monthly basis to benefit this community? Ans Training on diabetes management