CHAA Study Guide| Questions with 100 % correct Answers | Verified
Attitude and behavior - Customer service impressions are formed by the staff's what? Customers - Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? Compassion - Demonstrating ________ is equally important as assuring a clean and accurate claim is generated? Educating them on their rights and responsibilities - What enhances the healthcare partnership between a patient and provider? In a language they can understand and normal print - State and federal laws require that we provide a patient their rights and responsibilities how? Good communication and ensuring your message has been received - Effective communication includes? 55% body language, 38% tone and 7% words - Communication is what percentage? Feedback - What do you obtain to clarify that your message was received accurately? Medical jargon - What do you need to avoid using at all costs? Nonverbal - Reading what kind of cues from patients will often tell you if they are nervous, defensive and angry, etc? HEAT - What do you apply to help deal with angry patients?
Información del documento
- Subido en
- 19 de junio de 2023
- Número de páginas
- 6
- Escrito en
- 2022/2023
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
