ITIL V4 questions with correct answers
Service management is defined as - Answer as a set of specialized organizational capabilities for enabling value to customers in the form of services. Value is the - Answer perceived benefits, usefulness and importance of something. Providers and Consumers Co-Create Value - Answer o Organizations who deliver services are - Answer referred to as service providers. Those to whom services are delivered are - Answer referred to as service consumers. o An organization is a - Answer person or a group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives Customer - Answer ▪ A person who defines requirements for services and takes responsibility for outcomes from service consumption User - Answer ▪ A person who uses services Sponsor - Answer ▪ A person who authorizes the bud
Escuela, estudio y materia
- Institución
- ITIL - IT Infrastructure Library Certified
- Grado
- ITIL - IT Infrastructure Library Certified
Información del documento
- Subido en
- 19 de junio de 2023
- Número de páginas
- 17
- Escrito en
- 2022/2023
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
Temas
-
itil v4 questions with correct answers
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