Communication Skills MPTC Questions and Answers 2023

Communication Skills MPTC Questions and Answers 2023 active listening Combination of body language,questioning and summerizing apprearance First impression High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police contact officer Maintain position 1 Conducts all the talking,interviews,pat frisk arrest, take notes, radio talk Social proximcs 4-12 feet apart, faimlier with one another do-workers Physical obstacles Body language, eye contact, posture, can create barriers Ex- wearing sunglasses when communicating by phone or while talk with person with disabilitys De-escalation Strategies Maintain distance, don't touch Appropriate facial expression Approximate volume and candence Active listing allow to vent No toxi statements So control Be prepare to take action Strategies of Negotiation Listen,don't not interrupts Stay positive Be flexible Use incentives No unnssary risk No solution- reframe problem and find me one Reach agreement Different cultures Ethnicity- race or large group of people who share custom religious Culture-beliefs of group of society Diversity- state of having people of different cultures in group Oversimplifying Generalizing with out explaining why Must seek clarification when needed and the specific hen communication Ambiguity Vague words more likely to confuse lead to misinterpretation Officers must be clear Ask questions to gather/clarify questions Proxemics Physical space between communicators Distance vary based on cultures Closed end questions Questions designed to limit the customer's responses to one or two words. Gather facts control conversations Yes no Do you live here? How old are you? How long have you lived here? What's your parents number? General barriers Avios confusion misunderstanding Officer must recognize these general communication barriers predictions What will be said next or formulating Misunderstandings Communicating with children Ask questions about day activities Share commonalities Reason for being there, reenforce they are no in trouble Eye contact do not stand over Expect frequent change in topics Denying refuse to agree, I was not speeding I'm leaving Officers must evaluate communication role/ best outcome hand gestures Increase the value of messages Done simultaneously with corresponding spoken word and in front of body Numbers,sizes,together pointing eye contact Can communicate fear hostility affection attract action Help gauge attention interest and emotions Staring looking into someone's eyes Pupil size External distractions Noise,moving objects,body language Must minimize distractions. Stay focused personal proxemics 2-4 feet trust on another friends parents Issue orders give directions make desciions Adults Respond by processing information asking questioning logic answers Why did you stop me Why do I have to leave De-escalation is a conflict management technique designed to respectfully persuade hostile, non-compliant or potentially violent people that a peaceful solution is their best option Non-Compliance includes conduct officers can easily see and experience to include physical resistance, violence, and specific body language or verbal clues