OPS/330T: Strategic Operations And Logistics

Topic 1 Quick Check - Operations & SCM: The Value-Creation Engine 1. Which of the following innovators/management gurus was responsible for the scientific method? Frederick Taylor 2. Which of the following is a critical design decision? Product Design 3. Which of the following influences your choice of technology as you design a production or service process? Financial Resources 4. Which of the following is a common definition of quality? Conformance to specifications 5. Which of the following is a process in the SCOR model/methodology? Deliver 6. Which of the following are reasons why managers often struggle to work closely together to create customer value? Managers are too busy putting out fires to learn how to implement collaborative business models. 7. Which of the following accurately describes a supply chain map? To read a supply chain map, you start with the focal firm. 8. Which of the following are the two characteristics that distinguish service operations? Customer contact and tangibility 9. Most managers are engaged in passive scanning; however, they fail to turn their scanning activities into meaningful organizational _______ Learning 10. Which of the following is an objective of proactive scanning? Detect important cultural, economic, legal, political, and technological events and trends.