TICO Practice Questions and answers 2023/2024 Verified
for learners
TICO is funded by
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry
c. Ontario registrants
TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents
a. they are aware of their rights under the Travel Industry Act, 2002
TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers
b. maintaining an informative and up-to-date website
The registration and inspection of travel businesses in
Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO)
d. the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours
b. a person who sells travel services provided by another person
The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch
agency in Ontario
d. Ontario consumers who travel exclusively in Ontario
b. Manitoba consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order take
effect?
, a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued
b. immediately
ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation. Would
TICO approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph
d. yes, as long as the drawing is accurate and the representation states that the drawing
is not a photograph
When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands
that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST
d. All taxes except PST, GST and HST
The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full
b. 5% before the customer has paid in full
Joe Smith purchases travel services from ABC agency, which includes a
scheduled flight. Joe may be entitled to a full immediate refund or comparable
alternative travel services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations
c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in
the same condition as when it was described to the client at the time of
purchase?
a. client
b. Registrar
for learners
TICO is funded by
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry
c. Ontario registrants
TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents
a. they are aware of their rights under the Travel Industry Act, 2002
TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers
b. maintaining an informative and up-to-date website
The registration and inspection of travel businesses in
Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO)
d. the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours
b. a person who sells travel services provided by another person
The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch
agency in Ontario
d. Ontario consumers who travel exclusively in Ontario
b. Manitoba consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order take
effect?
, a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued
b. immediately
ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation. Would
TICO approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph
d. yes, as long as the drawing is accurate and the representation states that the drawing
is not a photograph
When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands
that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST
d. All taxes except PST, GST and HST
The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full
b. 5% before the customer has paid in full
Joe Smith purchases travel services from ABC agency, which includes a
scheduled flight. Joe may be entitled to a full immediate refund or comparable
alternative travel services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations
c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in
the same condition as when it was described to the client at the time of
purchase?
a. client
b. Registrar
