Zaxby's Certification Exam – FOH Questions with correct Answers

While taking out trash, you should never pull the trash container liner out of the trash container in the dining room. - Answer- True Choose the approved chemical used to spot clean windows and other glass surfaces. - Answer- All purpose cleaner What is the approved procedure for replacing can liners in the restroom? - Answer- Remove trash can from restroom and replace the liner in the Back of House area. Which of the following statement is true when cleaning the trash receptacles? - Answer- A. Place a food tray over the opening of the receptacle before removing the trash bin B. Spray all-purpose cleaner solution directly onto the trash receptacle before wiping C. Always spray all-purpose cleaner solution into a towel before wiping the receptacle- Correct D. Remove trash can from receptacle and change liner in dining area Which of the following is NOT part of the dining room set-up duties: - Answer- A. Placing labelled tea urns on the counter B. Stocking wrapped utensils -Correct. this is a part of FOH set up, but not the dinning room C. Wiping light fixtures D. Stocking condiments What chemical is used to clean the Front of House countertops? - Answer- All-purpose cleaner Labels for brownies are placed: - Answer- On the bottom of the wrapped brownie When prepping cole slaw, you mix 1 bag slaw shred with ____ pouch(es) of dressing? - Answer- 1 pouch How long are baked brownies good for in the cookie display cabinet? - Answer- 24 hours Which color cutting board is used to prep croutons? - Answer- White A complete label for freshly brewed tea should have the following: - Answer- Item identifier, prep date, prep time, initials What is the hold time for brownies? - Answer- 24 hours What is the approximate bake time for croutons? - Answer- 20 minutes How are brownies wrapped before placed in the display? - Answer- Individually in food grade plastic wrap The cookie oven is preheated for how many minutes? - Answer- 15 Minutes What is the approximate bake time for brownies? - Answer- 28 Minutes How much sugar is in a sweet tea batch? - Answer- 1 4lb Bag What is the procedure for confirming that sugar has not settled in the nozzle of the tea urn? - Answer- Draw a cup of tea from the urn and pour it into the top of the urn How are cookies arranged in the cookie display cabinet to observe first in first out (FIFO)? - Answer- Placed freshly baked cookies farther away from display door What is the approximate bake time for cookies? - Answer- 18 minutes After you turn on the tea machine, what is the minimum amount of time you should wait before brewing tea? - Answer- 15 minutes Select the correct procedure for prepping and baking cookies: - Answer- Place liner on cookie tray, place cookie dough on tray and place tray in oven Cole slaw is portioned immediately after mixing slaw shred and dressing? - Answer- False: Cole slaw needs to sit for a minimum of 2 hours before cupped. You finished brewing tea at 10:15 a.m. What is latest time you can serve the tea? - Answer- 2:15- Tea and several other duties are taken care of every 4 hours After mixing cole slaw, it should be stored in the walk-in cooler for at least how many hours before remixing and portioning? - Answer- 2 What is the maximum number of cookies you can place in a waxed bag? - Answer- 3 Cookies and brownies are provided to guests as immediate service items - Answer- True Which container is used to transfer ice to the drink machine in the drive-thru area? - Answer- Ice bucket Select the primary storage area for napkins, straws and take-out bags. - Answer- Dry storage area What is the primary reason for repeating guest's order? - Answer- It allows you to verify that the order is correct Which of the following phrases must be avoided when interacting with a guest? - Answer- For here & To go. Preferred: "Will you be dining in with us" The quaternary sanitizer water mix for the cashier alley is replaced _______. - Answer- Every 4 hours Select the items used for serving cookies. - Answer- Small Tongs and waxed bag Which solution is used to wipe the exterior and interior of the door to the ice machine? - Answer- Quat sanitizer solution Every guest must be acknowledged promptly with a ___________ and a _________. - Answer- Friendly expression: positive tone of voice Tea machine smallwares must ALWAYS be placed on a clean tray before placement at the Drive-thru Drink Station. - Answer- True When setting the cookie display, held over cookies must be placed _______. - Answer- To the rear of the cookie display using FIFO Which solution is used to clean all other exterior surfaces (with exception of interior/exterior door) of the ice machine? - Answer- All-purpose cleaner When should you repeat guest orders before completing the order transaction? - Answer- Always repeat orders back to the guest Which chemical is approved for cleaning the drive-thru window? - Answer- All purpose cleaner When providing change for the guest, always hand the ________ first and then the _______ next. - Answer- Coins: bills A guest take-out order for 1 Zalad and 2 Sandwich Meals is placed in which bag? - Answer- T-sack What is the primary function of the FOH Expeditor? - Answer- Checking orders for accuracy and quality Order tickets are used to: - Answer- A.Track guest orders B.Call out guest orders C.Verify the accuracy of orders D.All of the above- Correct Which bag is used for packing a take-out order with a 3 compartment container and a Zalad take-out container? - Answer- T-sack During bagging, Zalad take-out containers are placed: - Answer- Flat and on the bottom of the bag Napkins, condiments and cutlery must be placed: - Answer- Napkins, condiments and cutlery must be placed: