Salesforce Certified Associate Exam Study Notes + Glossary Terms

This is the upgraded version of excel, Google Sheets and spreadsheets. This ecosystem allows you to check in with clients automatically based on where they are in the customer journey. This is a place where you will not have to worry about losing customer data. This is the leading CRM (Customer Relationship Management) provider with many products to help serve your customer. - Answer- What is the Salesforce Ecosystem? These permissions allow stakeholders to keep their deals, cases and opportunities private and away from others that do not have a need to see the information. - Answer- What do the Salesforce security permissions do? This is an example of an environment where you have your dedicated space yet you share internal resources with other 'tenants' within your org. Everyone's permissions and objectives can all be different. It defines the salesforce ecosystem. - Answer- What is a Salesforce multi-tenant environment? These are real-world scenarios with questions and playground challenges for specific learning objectives. - Answer- What are Superbadges? These are week-long classes taught by other trailblazers. It is best to attend if sponsored by your company because it cost a couple of thousand dollars to participate. - Answer- What is the Trailhead Academy? This is Salesforce's solution that connects all information about the customer in an easy-to-access system. It is a way of connecting all the products Salesforce has to create one holistic view of the customer journey and experience. - Answer- What is Salesforce Customer 360? This product is the most fundamental cloud that connects leads and opportunities. It provides info about the deals that are being sold within your org. It contains every step of the sales path. This product enables sales teams to manage customer data and sell effectively. - Answer- What is the Salesforce Sales cloud? This product is the second most common cloud, with its biggest focus on customer service and success.