USMLE STEP 2 CS - DIFFICULT PATIENTS QUESTIONS AND ANSWERS

USMLE STEP 2 CS - DIFFICULT PATIENTS QUESTIONS AND ANSWERS anxious patient Correct Answer: encourage patient to talk about his feelings ask about things causing anxiety give reasonable assurance "any pt in your situation may react this way, but i want you to know that I will do my best to address your concerns" angry patient Correct Answer: stay calm don't be scared ask about reason for the anger give reasonable answers "I can understand why anyone in your situation might become angry under the same circumstances, but I'm here now and it is your time." crying patient Correct Answer: allow patient to express feelings wait in silence for him to finish offer a tissue show empathy place hand on shoulder "i know you feel sad, would you like to tell me about it?" patient in pain Correct Answer: show compassion