CMAA Practice Test 4 - NHA Study Guide

CMAA Practice Test 4 - NHA Study Guide Which of the following is NOT a "hard copy"? A. A record printed on paper B. A faxed copy of a document C. An unprinted file saved to a computer D. A typewritten report received in the mail Ans-C. An unprinted file saved to a computer What does Arbitration mean? A. Both parties agree to use a mediator to settle any disputes regarding medical care B. A patient cannot bring suit against a physician for malpractice C. Physicians have to be held harmless in case of medical mishaps D. The same as the Good Samaritan act Ans-A. Both parties agree to use a mediator to settle any disputes regarding medical care What does Certified mail provide the sender with? A. Insurance protection B. An inexpensive way to send valuables C. Quick delivery D. Proof of delivery Ans-D. Proof of delivery Which reference book is used to check for the correct spelling of drugs? A. Standard dictionary B. Physician's desk reference C. Medical dictionary D. Current procedural terminology Ans-B. Physician's desk reference Which of the following is the correct filing order? (1) Jonson, Dave (2) Johnenson, Nancy (3) Johnson, Susan (4) Johanson, Johnny A. (2), (3), (1), (4) B. (1), (4), (2), (3) C. (4), (2), (3), (1) D. (4), (1), (2), (3) Ans-C. (4), (2), (3), (1) In the chart number "12345.10", what are the numbers following the "." (decimal)? A. Filed last B. Terminal digits C. Alphabetical indicators D. For insurance companies only Ans-B. Terminal digits What is the total of all amounts due to the physician, from all patients, for services rendered or procedures performed is called? A. Assets B. Liabilities C. Accounts payable D. Accounts receivable Ans-D. Accounts receivable When asked about a patient's condition by the family, what should the CMAA do? A. Put it in writing rather than speak directly B. Tell them what they want to know C. Obtain permission from the patient D. Tell the family it is not their concern Ans-C. Obtain permission from the patient A patient with a hyphenated last name should have a rolodex card or other notation made of both last names. What is this called? A. Correlation B. Re-routing C. Continuance D. Cross-referencing Ans-D. Cross-referencing If a physician decides to end the professional relationship with a patient, what must the physician do to help avoid being sued for abandonment? A. Call the patient personally and explain that the physician is withdrawing from the case B. The physician immediately sends the record to another physician believed to be competent to handle the case C. Thoroughly document, in writing - to the patient - the reason for withdrawing from the case and stipulate a specified number of days for the patient to seek a new physician D. Return any money collected Ans-C. Thoroughly document, in writing - to the patient - the reason for withdrawing from the case Symptoms a patient is currently being seen for are called? A. The prognosis B. The diagnosis C. The patient record D. The chief complaint Ans-D. The chief complaint Giving the patient adequate information concerning the method, risk, and consequences prior to a procedure is called? A. Confidentiality B. Tort C. The right to know D. Informed consent Ans-D. Informed consent SOAP stands for? A. Source, Order, Assessment, Prognosis B. Start, Objective, Align, Plan C. Subjective, Objective, Assessment, Plan D. Selection, Objection, Appeal, Prognosis Ans-C. Subjective, Objective, Assessment, Plan A CMAA's duties include all of the following except? A. Patient reception B. Filing medical records C. Performing EKGs D. Setting up appointments Ans-C. Performing EKGs In order to verify insurance coverage, you should: A. Ask the patient if their coverage is effective B. Copy their card for the file C. Call the insurance carrier for verification of current coverage D. Check the effective date on their insurance card Ans-C. Call the insurance carrier for verification of current coverage Which of the following would be filed THIRD? A. B. C. D. Ans-A. The "inside address" in a typewritten letter would include which of the following? A. The name and address of the person sending the letter B. The name an address of the person receiving the letter C. The salutation D. The body of the letter Ans-B. The name an address of the person receiving the letter Sending large volumes of information, presorted by zip code, is called? A. Certified mail B. UPS C. Bulk mailing D. Zip coding Ans-C. Bulk mailing An insurance company deems $10.00 of the physician's bill to Sally Johnson is "not allowed" and is not Sally's responsibility. What would this amount become on the patient's account? A. A charge B. An adjustment C. A payment D. A deductible Ans-B. An adjustment Sue Tomas was charged $75.00 for the office visit and $25.00 for a complete blood count. Her insurance paid 80% of the charges. How much did they