IAHSS Advanced Pretest

IAHSS Advanced Pretest All Answers Correct Security departments are judged on what they do to Ans- Proactively prevent incidents a good crime prevention program uses perimeter barriers, building exteriors, and interior controls to create Ans- layers of protection employee involvement in crime prevention starts with Ans- new employee orientation appearing professional, friendly, approachable and positive are the basis for your Ans- attitude to make good decisions on the job, you must Ans- take care of yourself on and off the job the best way to achieve enhanced customer service is by using what method to exceed the expectations of the customer Ans- multi-tiered approach customers value reliability and Ans- competence premise liability refers to the legal responsibility Ans- property owner owes to persons on the property what approach should be followed to determine appropriate protective measures and security and safety for off campus facilities Ans- security inspections and risk assessments Healthcare organizations are perhaps at a greater risk for slip and fall due to Ans- medical conditions limit Mobility what answer best describes the Broken Window Theory Ans- neglect in an area creates the impression that no one cares the four most common methods of Patrol are Ans- foot, K-9, bicycle, and motorized one of several advantages to foot patrol is Ans- providing a visible deterrent to crime a major disadvantage to foot patrol is Ans- the opportunity to socialize excessively covert and undercover investigations in the healthcare setting should Ans- be undertaken only when traditional methods of handling the situation have been tried or examined assault, both simple and aggravated occur most often in the Ans- anytime which of the following is not an element needed for a crime to occur Ans- training additional steps are necessary to sustain employee awareness and involvement in the security effort. all of the following vehicles are used except Ans- overhead paging system announcements when addressing workplace violence security officers are expected to do all of the following except Ansrespond and resolve immediately when assessing security sensitive areas an officer might consider all of the following except Ans- creating unobstructed passage for patients and visitors which of the following is not an activity an officer should engage in to reduce the threat of workplace of violence Ans- intervening quickly in resolving without involving management which of the following steps would be least effective when treating a patient in potential danger as a victim or witness to a crime Ans- assign room without window to provide security assistance regarding combative patients, all security staff should be well trained in Ans- Descalation techniques infants are most commonly abducted by Ans- a stranger patients suffering from dementia require Ans- particular attention to keep them from wandering away when conducting an intervention with a mental health patient hospital security should Ans- conduct the intervention in the privacy of the patient's room during a walkout or strike at a healthcare facility hospital security can expect all of the following except Ans- striking employees will be cooperative in order to protect their job some of the job action assignments for security in the incident command system for dealing with civil disturbances include Ans- Access Control, incident documentation, event preparation with local law enforcement in responding to an active shooter scenario the armed Healthcare security officer should Ans- realize they can minimize casualties by taking successful actions proactive risk assessments consider all of the following events except Ans- normal planned events High sensitivity or vulnerable areas in the healthcare facility such as an emergency department or women's services are known as Ans- security sensitive areas doors that are being secured by magnetic locks should always be connected to the Ans- fire alarm panel which of the following was not identified as a computerized Patrol verification system Ans- biometric devices an _____ _____ _____ (EAS) system can have many components, including electronic locks, a video tie in and alarm contacts Ans- electronic Access Control when responding to incidents involving violence, officers should Ans- only attempt a solo Intervention when an immediate life-threatening is present and intervention does not pose undue risk to the officer or others when an urgent call is received and little or no information is known, officer should do all of the following, except Ans- maintain radio silence what is the primary role of a security officer in crime prevention Ans- reduce the opportunity for a person to commit a crime crime prevention is the anticipation, recognition, and Appraisal of a crime risk. It also involves what Ansinitiating some action to remove or reduce the risk what must be done about life safety deficiencies found in the hazard surveillance tour Ans- correct them immediately what is the purpose of crime analysis Ans- identify problems and develop strategies to reduce problems which of the following is easier in more cost-efficient for an institution Ans- building in security systems during building design one of security primary responsibilities after a critical incident is controlled, is to Ans- preserve the scene and gather evidence you have a pivotal role in advancing the professional standing of healthcare security and safety by Ansadhering to the iahss code of ethics one way to overcome the image of an uncaring officer is to Ans- respond to service calls quickly four legal elements are considered in determining negligence Ans- legal Duty, breach of Duty, proximate cause, and damages or injury employees should be aware of their surroundings and familiarize themselves with regular employees so they can question unknown persons. When faced with an unknown person, the employee should Ansoffer help and notify the supervisor of suspicious activity or an unsatisfactory reply the responsibility to seek out and take advantage of training opportunities belongs to the Ans- individual officer Healthcare facilities that provide ______ customer service motivate customers to tell others about these organizations Ans- excellent process improvements in customer service can be measured how Ans- all of the above ( benchmarking, surveys, monitoring performance, service standards) ______ can be an excellent way to measure customer service and improve performance Ans- feedback ______ is an element in improving customer service Ans- all of the above ( identifying customers, attitude, communication, training) communication is _____________ Ans- 93% body language, 7% words when evaluating environment as it pertains to workplace violence and an officer's responsibility, officers should know the following Ans- what's in place, who's not in compliance and what's not working which of the following is not a symptom of risk for workplace violence Ans- an average employee who is generally very dependable encourage employees to request a security escort to parking facilities to Ans- promote personal Safety and Security awareness according to William Webster, director of the FBI, informants Ans- are th