Johnson & Johnson Trace the events leading up to the incident. Explain why the incident happened? , What Factors would you consider when making your decision? , Think about resolutions, both short and long term. Analysis, Summary of events

Johnson & Johnson Trace the events leading up to the incident. - Management employs handicapped workers through the Adult Rehabilitation Center (ARC) - They hired Cheryl to work in the labs. After 6 successful weeks, she was offered a permanent part-time job, which she accepted - She followed through with ARC counselling and training for herself and other employees, and had a 3 month follow up period - They hired Tom to work in the Cafeteria. He was offered a full time job after 6 successful weeks and accepted it - Tom applied for a job on maintenance staff and got accepted. Both Tom and the company/maintenance staff decided that training was unnecessary because everyone knew tom. They all played pranks but he had troubles with his moods, because he could not distinguish serious from silly - Bob, another maintenance worker, told Frank, the lead technician, to assign Tom to a new task. Tom thought it was a joke, but when told to do the new job, he got angry and punched Bob Explain why the incident happened? - Maintenance/management and Tom both cut off the ARC- no training for his new position. They assumed because they knew him that they could work with him. This is also means no future counselling and no check ins to manage and resolve future issues o They did not know how to handle his mood swings o They did not know how to handle pulling pranks around Tom and what would upset him o It was not reported right away, things get lost with time, memories change and feelings change