1. C Complexity is high, but orchestration is low. Value is transferred directly by
the payment for specific games
2. A Parliament formulates the law therefore they are legislators
3. D Ms Fhp is more likely to exert coercive power to introduce changes in her
new role. She is strict and disciplines non-performers therefore she is likely
to punish those who don’t accept changes
4. C It is most likely Mr T does not know how to delegate as he is new in the
role of Operations Manager
5. C
6. D Technology is an above the surface element and not a hidden element
7. A Confidentiality is a benefit of Conciliation and not abitration
8. B Capability/qualifications are no longer met
9. B There is no legislation for appraisal systems in South Africa
10. B Not tolerating mistakes Is a part of organizational culture
11. D
12. C
13. B Not all teams automatically follow the four stages in the sequence and not
all teams pass through all the four stages. Some get stuck in the middle
and remain inefficient and ineffective
14. A
15. C Jimmy selected team members and membership was not voluntary
16. D The service is contextualized to
17. D The CEO is putting the customers and suppliers interest first therefore he
is accommodating
18. D Cialdini came up with 6 principles of influence – reciprocity, commitment,
social proof, liking, authority and scarcity
19. B Profit before tax 25 000 000
Less: bonuses (10% x 25 000 000) (2 500 000)
Profit before tax 22 500 000
Less tax (22 500 000 x 28%) (6 300 000)
Residual value retained 16 200 000
20. C Intranet is a communication network used within the business for
communication and collaboration among staff in different locations