TACO BELL MIC CERTIFICATION 2023 (A+ GRADED)

Ensures the right number of people are scheduled and adjusts as needed. correct answers MIC reviews the daily schedule and evalutes customer service needs vs. scheduled; confirms prep cycles. Determines if or where adjustments are needed. Use deployment chart to assign Team Memebers specific tasks correct answers Ensure MIC posts and assigns secondary or cleaning tasks to Team Members throughout the day. Communicate goals for the shift correct answers MIC communicates shift goals, focuses on customers, and exuctes secondary tasks. Uses HME Timer or dashboard display to track and post day part results. correct answers MIC communicates results to the team and records results on SWS tracking. Turns restaurant alarm system on and off. correct answers Have MIC teach you to activate and deactivate alarm. Conducts Pest walk. correct answers Completes a pest walk. Knowledge of pest escalation procedure. Correctly accesses Answer System as needed. correct answers Ask MIC to locate amswer system. Correctly accesses and uses learning zone. correct answers MIC can demonstarte how to check for training completion, reset password, and run team matrix report. Executes the customer satisfaction walk. correct answers MIC completes all customer satisfaction walk details using MIC Card as a guideline. Adjusts people or ingredients if sales are trending above or below plan. correct answers Per adjusting to the Business Job Aid Completes end-of-day inventory count. correct answers Two items for MIC to inventory. Directs Team Members to do their tasks by using Ask, Explain, Check, and Thank. correct answers Ensure MIC can ask Team Members to do a task, explain expectations and check understanding. Thank them for agreeing to do the task. Reviews daily/weekly count sheet. correct answers Pick two items to compare acutal results to ICOS target. Correctly completes a shift change correct answers Check ingredient prep levels prior to shift change, audit and settle drawers, completes shift change in bacl of house system, and reviews Mangers Log and dicusses any issues with incoming manager.