Course Medical Office Procedures
This course is designed to help you develop professional relationships in
the workplace and professionally administer and manage office
communications and procedures. It also provides a review of basic math
operations, along with a basic introduction to working with Word and
Excel.
Course Objectives
Apply knowledge of basic arithmetic skills to complete math related
tasks in an office setting
Identify how to create professional business correspondences
Recognize effective communication techniques in an office setting
Describe how to use Word and Excel to complete business related tasks
Medical Office Procedures : Professional
Communications
Copyright Penn Foster, Inc. 2018 Page 1
Course Version: 1
,Lesson 3 Overview
Most working professionals can
expect to meet and interact
with a number of different
people every day. How
effectively you communicate
with people often determines
the level of success you attain
in your chosen field.
This lesson has been designed
to help you develop more effective professional communication skills in
order to increase your chances for success.
Today’s competitive marketplace demands that you constantly refine your
communication skills. By applying proven tips and communication
techniques, you can gain the confidence needed to express yourself
effectively and to achieve your professional goals.
3.1 Identify how to handle incoming calls in an office setting
Professional Communications
READING ASSIGNMENT
Incoming Calls
An image of an office
professional, many of your
duties will involve telephone
communications.
Copyright Penn Foster, Inc. 2018 Page 2
Course Version: 1
, As an office professional,
many of your duties will
involve telephone
communications.
One of the most important lines of communication within a business is the
telephone. Every office has at least one, and some have hundreds. The
telephone must be answered whenever it rings. It demands your
immediate attention no matter what you may be doing. As an office
professional, you’ll receive and make dozens of calls every day from all
kinds of people—sales representatives, business executives, suppliers,
and/or clients, just to name a few. In time, you’ll learn how to be prepared
for each type of call.
Answering Calls Correctly
When you become an office professional, you may be responsible for
answering the telephone. If you follow the guidelines in this section, you’ll
be able to handle yourself in a professional manner.
1. Know your telephone system. Quite often, phone systems and
capabilities differ from company to company. Telephone training is
part of a company’s orientation program. Also, literature should be
available on how to use the various functions of your phone
Copyright Penn Foster, Inc. 2018 Page 3
Course Version: 1
, system.
Copyright Penn Foster, Inc. 2018 Page 4
Course Version: 1
This course is designed to help you develop professional relationships in
the workplace and professionally administer and manage office
communications and procedures. It also provides a review of basic math
operations, along with a basic introduction to working with Word and
Excel.
Course Objectives
Apply knowledge of basic arithmetic skills to complete math related
tasks in an office setting
Identify how to create professional business correspondences
Recognize effective communication techniques in an office setting
Describe how to use Word and Excel to complete business related tasks
Medical Office Procedures : Professional
Communications
Copyright Penn Foster, Inc. 2018 Page 1
Course Version: 1
,Lesson 3 Overview
Most working professionals can
expect to meet and interact
with a number of different
people every day. How
effectively you communicate
with people often determines
the level of success you attain
in your chosen field.
This lesson has been designed
to help you develop more effective professional communication skills in
order to increase your chances for success.
Today’s competitive marketplace demands that you constantly refine your
communication skills. By applying proven tips and communication
techniques, you can gain the confidence needed to express yourself
effectively and to achieve your professional goals.
3.1 Identify how to handle incoming calls in an office setting
Professional Communications
READING ASSIGNMENT
Incoming Calls
An image of an office
professional, many of your
duties will involve telephone
communications.
Copyright Penn Foster, Inc. 2018 Page 2
Course Version: 1
, As an office professional,
many of your duties will
involve telephone
communications.
One of the most important lines of communication within a business is the
telephone. Every office has at least one, and some have hundreds. The
telephone must be answered whenever it rings. It demands your
immediate attention no matter what you may be doing. As an office
professional, you’ll receive and make dozens of calls every day from all
kinds of people—sales representatives, business executives, suppliers,
and/or clients, just to name a few. In time, you’ll learn how to be prepared
for each type of call.
Answering Calls Correctly
When you become an office professional, you may be responsible for
answering the telephone. If you follow the guidelines in this section, you’ll
be able to handle yourself in a professional manner.
1. Know your telephone system. Quite often, phone systems and
capabilities differ from company to company. Telephone training is
part of a company’s orientation program. Also, literature should be
available on how to use the various functions of your phone
Copyright Penn Foster, Inc. 2018 Page 3
Course Version: 1
, system.
Copyright Penn Foster, Inc. 2018 Page 4
Course Version: 1
