Bartending - TIPS exam, question and answers |100% correct

Bartending - TIPS exam, question and answers |100% correct People Skills Skills geared specifically toward preventing alcohol-related problems 4 behavioral cues lowed inhibitions, impaired judgement, slowed reactions, and loss of coordination 6 intoxication rate factors Size of the person, gender, rate of consumption, strength of the drink, drug use, and food intake BAC or Blood Alcohol Content A measurement of the amount of alcohol in a person's blood Tolerance A trait that many people that drink often have. It means they are able to hide the behavioral cues that might otherwise indicate that they are intoxicated. It does not effect the person's BAC level BAC level for 2 drinks .05 BAC Level for 4 drinks .10 BAC level for 8 drinks .20 BAC level for 12 Drinks .30 One half ounce of pure alcohol is in... 12 ounces of beer, 5 ounces of wine, and one ounce of 100 proof liquor Acceptable forms of identification Valid photo driver's license, valid photo state-issued ID card, US active-duty military ID, valid passport, or alien registration card 6 steps to follow when checking IDs 1. Ask the guest to remove the ID from his wallet. 2. Determine whether the ID is valid. 3. Communicate with the person by asking questions. 4. If you have any reservations, ask the guest for a second form of ID. 5. Know where the alcohol is going. 6. If you have any doubts, don't make the sale. 6 intervention guidelines 1. Decide on an appropriate response based on your guest's behavioral cues. 2. Make clear statements. Speak directly to the point. 3. Use I statements. 4. Do not judge or threaten your guests. 5. Give the guest a reason for your actions. 6. Provide good customer service and use indirect strategies when appropriate.