WGU C215 Operations Management

Advertising revenue model - Answer- Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - Answer- Companies receive a referral fee for directing business to an affiliate Appraisal cost - Answer- The cost associated with uncovering defects Automated order entry systems - Answer- A method using telephone models to send digital orders to suppliers. Backwards integration - Answer- Owning or controlling sources of raw materials and components. Benchmarking - Answer- Studying other companies business practices for comparison. Bullwhip effect - Answer- Inaccurate or distorted demand information created in the supply chain. Business to Business commerce - Answer- Businesses buying and selling to other businesses. Business to consumer commerce - Answer- Businesses selling to individual consumers. Cause and effect diagrams - Answer- A chart that identifies potential causes of particular quality problems. Checklist - Answer- A list of common defects and the number of observed occurrences of each. Conformance to specifications - Answer- how well a product or service meets the targets and tolerances set by designers. Continuous improvement - Answer- A philosophy of never ending improvement. Control charts - Answer- Charts used to evaluate whether a process is operating within expectations. Crossdocking - Answer- Eliminates storage and order picking functions of a distribution warehouse. Customer defined quality - Answer- an integrated effort designed to improve quality performance at every level of the organization.