EXAM CPHQ| 73 QUESTIONS| WITH COMPLETE SOLUTIONS

The rate of Cesarean section performed at a facility over the past 5 years is best presented in a correct answer: control chart because data collected over time. A large acute care facility has fostered a culture of patient safety through staff education, support of process improvements at the departmental level, and implementation of a non-punitive approach to error reporting. Compliance with patient safety goals in departments range from 75—100%.How should the organization assess its culture of patient safety? correct answer: Survey employees and physicians A process indicator is one that measures correct answer: an activity to provide care or service. An acute care facility plans to use a survey to evaluate its level of customer satisfaction. The facility has an urgent care center, dialysis unit, operating room, cardiac catheterization lab, and six Medical/Surgical inpatient units.Which of the following methods provides the most reliable data? correct answer: A random sample of 20% of all annual discharges/visits per unit A curriculum for staff education in organizational change should include all of the following correct answer: budgeting techniques. An acute care facility has had an increase in the rate of patient falls in the past six months. The healthcare quality professional should recommend correct answer: sharing the data with staff to provide feedback Situation-Background-Assessment-Recommendation (SBAR) is a correct answer: tool to improve communication between caregivers. Team building exercises for the first meeting should include all of the following EXCEPT correct answer: reviewing the improvement plan. In the development of department-specific performance indicators, the healthcare quality professional in her role as a consultant should correct answer: conduct a literature search and select appropriate quality indicators To introduce performance improvement concepts throughout the organization, a healthcare quality professional should consider implementing all of the following steps EXCEPT correct answer: mandating staff participation in self-study activities related to quality. Which of the following is an example of a leadership strategy to integrate the patient safety program into the organization's overall performance improvement system? correct answer: Apply failure mode and effects analysis (FMEA) in the healthcare system