WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality Correct Answer - Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." Correct Answer - Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. Correct Answer - Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. Correct Answer - Design Capacity
The capacity a firm expects to achieve given its current operating constraints. Correct Answer
- Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. Correct Answer - Location Analysis
A type of process used to produce a large volume of a standardized product. Correct Answer - Line Processes
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. Correct Answer - Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications. Correct Answer - Project Processes
A type of process that operates continually to produce a high volume of a fully standardized product. Correct Answer - Continuous Processes
Longest task in the process. Correct Answer - Bottleneck A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations. Correct Answer - Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. Correct Answer - Output/Input Control
The net increase created during the transformation of inputs into final outputs. Correct Answer - Value-Added
Layouts that combine characteristics of process and product layouts. Correct Answer - Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two departments close together. Correct Answer - Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements. Correct Answer - Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments. Correct Answer - From-To Matrix
Schematic showing the placement of resources in a facility. Correct Answer - Block Plan
The average of the observation times for each of the work elements. Correct Answer - Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of occurrence. Correct Answer - Normal Time
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. Correct Answer - Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement. Based on a "pull" system rather than a "push" system. The three elements are just-in-time manufacturing, total quality management, and respect for people. Correct Answer - Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. Correct Answer - Kanban card
A philosophy of neverending improvement. Correct Answer - Continuous Improvement
Supplies materials or services directly to the processing facility. Correct Answer - Tier One Suppliers Directly supplies materials or services to a tier one supplier in the supply chain. Correct Answer - Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. Correct Answer - Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers. Correct Answer - Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders generated
by the MRP. Correct Answer - Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements.
Correct Answer - Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire enterprise. Correct Answer - Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan. Correct Answer - Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services. specialize in integrated operation, warehousing and transportation services customized to customers' needs based on the demands and delivery service requirements for their products and material Correct Answer - Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics, practices and people skills into a unified structure. The goals are to increase the speed of system implementations, support organizational learning goals, and improve inventory turns. Correct Answer - Supply Chain Operations Reference model (SCOR)
Initiation, Planning, Execution and Closure. Correct Answer - Project Life Cycle Phases
A plan for produced in each time period such as production, staffing, inventory, etc. linked to manufacturing where the plan indicates when and how much of each product will be demanded. It gives production, planning, purchasing, and top management the information needed to plan and control the manufacturing operation. Correct Answer - Master Production Schedule (MPS)
The meaning of quality as defined by the customer. Correct Answer - Total Quality Management (TQM) network diagramming notation that places activities in the nodes and arrows to signify precedence relationships Correct Answer - activity-on-node
provides users with information on services and products and provides an opportunity for suppliers to advertise Correct Answer - advertising revenue model
companies receive a referral fee for directing business to an affiliate Correct Answer - affiliate revenue model
includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan Correct Answer - aggregate plan
computer software packages for designing process layouts Correct Answer - ALDEP and CRAFT
the amount of time the analyst allows for personal time, fatigue, and unavoidable delays Correct Answer - allowance factor
brings work to the worker rather than the worker to the workplace Correct Answer - alternative workplace
inventory built in anticipation of future demand Correct Answer - anticipation inventory
sets up and runs ERP systems Correct Answer - application service provider (ASP)
costs incurred in the process of uncovering defects Correct Answer - appraisal costs
produces standard components that can be combined to customer specifications Correct Answer - assemble-to-order strategy
causes that can be identified and eliminated Correct Answer - assignable causes of variation
a method using telephone models to send digital orders to suppliers Correct Answer - automated order entry system
unfilled customer orders Correct Answer - back orders
starts with the due date for an order and works backward to determine the start date for each activity Correct Answer - backward scheduling
scheduling method that determines when the job must be started to be done on the due date Correct Answer - backward scheduling
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality Correct Answer - Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." Correct Answer - Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. Correct Answer - Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions. Correct Answer - Design Capacity
The capacity a firm expects to achieve given its current operating constraints. Correct Answer
- Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors. Correct Answer - Location Analysis
A type of process used to produce a large volume of a standardized product. Correct Answer - Line Processes
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications. Correct Answer - Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications. Correct Answer - Project Processes
A type of process that operates continually to produce a high volume of a fully standardized product. Correct Answer - Continuous Processes
Longest task in the process. Correct Answer - Bottleneck A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations. Correct Answer - Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. Correct Answer - Output/Input Control
The net increase created during the transformation of inputs into final outputs. Correct Answer - Value-Added
Layouts that combine characteristics of process and product layouts. Correct Answer - Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two departments close together. Correct Answer - Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements. Correct Answer - Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of departments. Correct Answer - From-To Matrix
Schematic showing the placement of resources in a facility. Correct Answer - Block Plan
The average of the observation times for each of the work elements. Correct Answer - Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of occurrence. Correct Answer - Normal Time
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. Correct Answer - Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement. Based on a "pull" system rather than a "push" system. The three elements are just-in-time manufacturing, total quality management, and respect for people. Correct Answer - Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced. Correct Answer - Kanban card
A philosophy of neverending improvement. Correct Answer - Continuous Improvement
Supplies materials or services directly to the processing facility. Correct Answer - Tier One Suppliers Directly supplies materials or services to a tier one supplier in the supply chain. Correct Answer - Tier Two Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. Correct Answer - Tier Three Suppliers
Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers. Correct Answer - Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders generated
by the MRP. Correct Answer - Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements.
Correct Answer - Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire enterprise. Correct Answer - Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan. Correct Answer - Aggregate Plans
Businesses to outsource elements of the company's distribution and fulfillment services. specialize in integrated operation, warehousing and transportation services customized to customers' needs based on the demands and delivery service requirements for their products and material Correct Answer - Third-Party Logistics (3PL)
the world's leading supply chain framework, linking business processes, performance metrics, practices and people skills into a unified structure. The goals are to increase the speed of system implementations, support organizational learning goals, and improve inventory turns. Correct Answer - Supply Chain Operations Reference model (SCOR)
Initiation, Planning, Execution and Closure. Correct Answer - Project Life Cycle Phases
A plan for produced in each time period such as production, staffing, inventory, etc. linked to manufacturing where the plan indicates when and how much of each product will be demanded. It gives production, planning, purchasing, and top management the information needed to plan and control the manufacturing operation. Correct Answer - Master Production Schedule (MPS)
The meaning of quality as defined by the customer. Correct Answer - Total Quality Management (TQM) network diagramming notation that places activities in the nodes and arrows to signify precedence relationships Correct Answer - activity-on-node
provides users with information on services and products and provides an opportunity for suppliers to advertise Correct Answer - advertising revenue model
companies receive a referral fee for directing business to an affiliate Correct Answer - affiliate revenue model
includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan Correct Answer - aggregate plan
computer software packages for designing process layouts Correct Answer - ALDEP and CRAFT
the amount of time the analyst allows for personal time, fatigue, and unavoidable delays Correct Answer - allowance factor
brings work to the worker rather than the worker to the workplace Correct Answer - alternative workplace
inventory built in anticipation of future demand Correct Answer - anticipation inventory
sets up and runs ERP systems Correct Answer - application service provider (ASP)
costs incurred in the process of uncovering defects Correct Answer - appraisal costs
produces standard components that can be combined to customer specifications Correct Answer - assemble-to-order strategy
causes that can be identified and eliminated Correct Answer - assignable causes of variation
a method using telephone models to send digital orders to suppliers Correct Answer - automated order entry system
unfilled customer orders Correct Answer - back orders
starts with the due date for an order and works backward to determine the start date for each activity Correct Answer - backward scheduling
scheduling method that determines when the job must be started to be done on the due date Correct Answer - backward scheduling
