Summary JPT_2___Task_1.docx

JPT_2___Task_ JPT2 Instructional Design Production Assessment Code: JPT2 Instructional Design Production Instructional Problem Summary Needs Analysis Findings Technical consultants at ABComputers do not handle difficult client conversations effectively. These consultants need more robust communication techniques and capabilities to navigate challenging conversations. These tough conversations occur almost daily as consultants deliver on multi-million-dollar technical implementations. Whether the conversation includes project-scope changes, budget constraints, deadlines, or myriad other concerns, these projects hinge on the daily discussions between consultants and customers. If participants in these discussions cannot direct the conversation toward a positive outcome, at best, money is lost. At worst, lives are placed at risk. Goal of Instruction The instructional goal of this class is that, a