Healthcare Quality Improvement and Risk Management - C430

Conduct a root cause analysis - Answer- Nursing services received three complaints in the past two months from family members of patients. All the complaints involved missing valuables from the patient's rooms. Which action should reduce the risk of recurrence of this type of event? Train staff on the Health Insurance Portability and Accountability Act - Answer- A celebrity patient is scheduled for a procedure. The triage nurse discusses the patient with staff not involved in the procedure. The patient receives text messages from the press concerning the medical event. Which action should decrease the risk of this type of ethical violation? Involve Human Resources in workplace relationships and hiring - Answer- It has been reported that a hospital CEO and intensive care unit nurse have been involved in an intimate relationship. The nurse applies for an executive position within the hospital and is promoted by the CEO over a more qualified senior internal candidate. The qualified candidate reports this incident to Human Resources and the Equal Employment Opportunity Commission. Which action should be taken to prevent this incident from recurring in the future? Add an electronic alert to prompt for signatures - Answer- A hospital supervisor notices that signatures are missing on several admission consent forms. Which action will reduce risk for the hospital? Educate all staff on the need for specific lifting devices - Answer- A skilled nursing care center has recently been investigated by the Occupational Safety and Health Administration due to its high rate of workplace injuries, specifically the ones caused by lifting and transporting patients. OSHA discovered the workers were not performing these tasks appropriately. Which risk management strategy should management implement to minimize these incidences in the future? Educating staff on asking about alternate therapies - Answer- 33. A patient who generally prefers homeopathic remedies over traditional medicine came into a physician's office for treatment. While the intake process involved asking the patient about medications the patient was taking, it did not inquire about homeopathic remedie