ServiceNow Certified System Administration Questions and Answers with Complete Solutions (Latest 2022)

What is a Transform Map in ServiceNow? A map to determine relationships between fields displaying an Import Set to fields in an existing table What application is available to all users? Self-Service How do you change the sort sequence of fields or tasks? Modify the order field Tables and Fields can be viewed and manipulated where? Record List Form Tables and Columns Where do you change the Smart Filter Condition Builder? Click arrow next to breadcrumb in list How do you display the slushbucket? Click List Mechanic gear above check boxes What do you call a saved version of a personalized form? A view How do you apply a saved filter? Click on the table name at the top of a list and select filter What displays fields from one record and can be used to edit the record data? A Form What are the field status indicators? Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only What does a red-dashed line indicate? Invalid data or mis-typed word What do you click to save changes on a new form and return to the prev viewed page? Submit What do you click to save changes on an existing record and return to prev form? Update What do you click on to save changes without leaving the form? Right click form header and click save What do you do to save a new record to the db instead of updating the current item? Insert or Insert and stay What is a rule that applies to a form to dynamically change form information on the form itself? UI Policy What enables admins to set mandatory and read-only state for field? Data Policy (not used much) What do you use to put buttons, links and context menu items on forms and lists? UI Actions What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? A Business Rule Client script apply only when? When access through the form Business Rules apply when? Globally When SHOULDN'T you use client scripts? When you can use UI policies or Access Control Rules Client scripts can be executed in four ways. What are they? onCellEdit/onChange/onLoad/onSubmit onCellEdit onChange onLoad onSubmit Can plug-ins be removed? No, but they can be disabled Name three interfaces for viewing and manipulating tables? Record list view Schema map Tables and Columns module What stores structure and relationship definitions? Data Dictionary What three tables provide Data Dictionary and relationship information? Sys_dictionary sys_documentation sys_db-object How do you establish the sequence for displaying lists? Order field - Best practice 3 digit numbers What does CI stand for? Configuration Item What is a series of tables that contains all the assets and business services controlled by a compay? CMDB