Management 4301 Mid-Term Exam Exam Covers: Chapter 01, 03 Specifics and Highlights for Chapters 2, 5, 5S (partial), 7 and 7S(partial)

Management 4301 Mid-Term Exam Exam Covers: Chapter 01, 03 Specifics and Highlights for Chapters 2, 5, 5S (partial), 7, and 7S(partial) Multiple Choice Questions 1 Operations management involves continuous decision-making; . hopefully, most decisions made will be: A. redundant t. B. minor. C. informed. D. quantitative ve. E. qualitative. 2 Which of the following is not a type of operation? . A. goods production B. storage/transportation C. entertainm ent D. communication E. advertisi ng 3 Manufacturing work sent to other countries is called: . A. downsizing g. B. outsourcing g. C. internationalization on. D. vertical integration. E. entrepreneurship IP. 4 The responsibilities of the operations manager are: . A. planning, organizing, staffing, procuring, and reviewing. B. planning, organizing, staffing, directing, and controlling. C. forecasting, designing, planning, organizing, and controlling. D. forecasting, designing, operating, procuring, and reviewing. E. designing and operating. 5 Production systems with customized outputs typically have relatively: . A. high volumes of output. B. low unit costs. C. the high amount of specialized equipment. D. fast work movement. E. skilled workers. 6 Which is not an area of significant difference between manufacturing . and service operations? A. cost per unit B. uniformity of output C. labor content of jobs D. customer contact E. measurement of productivity 7 Which of the following is not a characteristic of service operations? . A. intangible output B. high customer contact C. high labor content D. easy measurement of productivity E. low uniformity of output 8 The fact that a few improvements in a few key areas of operations will . have more impact than many improvements in many other areas is consistent with the: A. Irwin phenomenon. B. Pareto phenomenon. C. Stevenson phenomenon. D. Tellier phenomenon. E. Adam Smith phenomenon. 9 Which of the following is not an ongoing trend in manufacturing? . A. globalization on B. quality improvement C. flexibility and agility D. mass production for more significant economies of scale E. technological advances 10 Which of the following is not a benefit of using models in decision . making? A. They provide a standardized format for analyzing a problem. B. They serve as a consistent tool for evaluation. C. They are easy to use and less expensive than dealing with the actual situation. D. They force the decision-maker to consider qualitative issues such as personalities and emotions. E. They offer insights into fundamental issues at play in a decision-making setting. 11 Modern firms increasingly rely on other firms to supply goods and . services instead of doing these tasks themselves. This increased level is leading to increased emphasis on management. A. outsourcing; supply chain B. offshoring; lean C. downsizing; total quality D. optimizing; inventory E. internationalization; intercultural