1
UNIT 4
BUSINESS
COMMUNICATION
BY DAYNA TYE
Contents
Communication in Business (intro & table) …………………..
…………………………………………………………………. 3
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 2
Communication in Business continued ...
…………………………………………………………………………….……….…. 4
Communication in Business continued …………..
…………………………………………………………………..…………… 5
Communication in Business
continued………………………………………………………………………………………..…...
6
Communication in Business continued
…………………………………………………………..……………………………..… 7
Types of communication & information (summary) ...
……………………………………………….……….………..…. 7
Types of communication & information (summary) continued
……………………………………………………..… 8
Examples of written and on-screen communication
…………………………………………………………………….…. 8
Evaluation of given examples (evidence is located at the back)
………………………………………..…………….. 9
Communication with 3 different audiences
……………………………………………………………….…………….…... 10
Communication with 3 different audiences continued
………………………………………………………..………… 11
External Corporate Communications
………………………………………………………………….……………..………….. 12
Communication with 3 different audiences continued
………………………………………..……..…………………. 13
Ethical / Legal / Operational Issues
………………………………………………………………………..…….……………….. 14
Ethical / Legal / Operational Issues continued
…………………………………………………………..………..………… 15
Ethical / Legal / Operational Issues continued
…………………………………………………………………….…..……. 16
Ethical / Legal / Operational Issues continued
………………………………………………...…..……………………….. 17
Ethical / Legal / Operational Issues continued
……………………………………………………………………..……….. 18
Electronic and Non-electronic …………..
…………………………………………………………………………..…..…………. 19
Electronic and Non-electronic continued
……………………………………………………………..……………………….. 20
Electronic and Non-electronic continued ……………………………………….
…………………..…………………………. 21
Sources / References ………………………………………………………………..
…………………………………………………… 22
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 3
Communication in Business
In this report I will be talking about types of communication in business: verbal,
written, on-screen, multimedia and web-based. I am basing the report on St
Edmund’s Catholic School. We had to go around the school and ask different
teachers how they communicate with other teachers; many of the teachers used
the same types of method for each of them. I will then have to explain the
purpose of these types of communication, and explain the source of the
information (internal or external).
Type of Example Description Purpose Sources
informati
on
Verbal Face-to- Teachers use face- The purpose of Verbal
face to-face using verbal communicati
Telephone communication all communication is on is used
School the time as they so teachers don’t for all
radios have to talk to have to waste internal and
other teachers their time sending external
about what they emails and sources of
are teaching and letters; a lot of information;
how they are people find verbal For example
going about communication HR would
dealing with the best way to use this
different types of talk to someone when
students. Face-to- because the someone is
face information is applying for
communication is given directly and a job. They
the easiest way to cannot be lost. If would use
communicate as someone needed verbal
the information is to pass on communicati
being given confidential on in order
directly; the same information, face- to talk to
as with the to-face is the best them and
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 4
telephone. way to ask them
Teachers use the communicate that questions,
phone in order to as emails can be etc.
contact someone hacked and other
who is in a people may be
different building, able to see them.
for example, if the Talk face-to-face
office want is the safest way
someone who is as none of the
in the library, information will
instead of be lost. Teachers
someone walking use school radios
all the way down during break and
to the library, lunch time in
they can phone order to tell other
her and see if the teachers what is
person they want going on around
is there. The the school, the
teachers use the purpose of this is
radios to to keep the
communicate with students safe
each other during around school by
break and lunch warning teachers
times in order for of what is going
teachers to be on. The purpose
able to tell the of my examples
other teachers could be to
about what is update
going on around knowledge, inform
the school and if future
they need to deal developments,
with anyone. etc.
Using verbal
communication is
the best way to
get information
across as it is
direct and no
information can
be misplaced or
lost.
Written Letters Teachers use The purpose of Written
Emails written using written communicati
Text communication in communication as on is used
messages order to give it is easy for for all
information to people to internal and
other teachers or understand. external
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
UNIT 4
BUSINESS
COMMUNICATION
BY DAYNA TYE
Contents
Communication in Business (intro & table) …………………..
…………………………………………………………………. 3
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 2
Communication in Business continued ...
…………………………………………………………………………….……….…. 4
Communication in Business continued …………..
…………………………………………………………………..…………… 5
Communication in Business
continued………………………………………………………………………………………..…...
6
Communication in Business continued
…………………………………………………………..……………………………..… 7
Types of communication & information (summary) ...
……………………………………………….……….………..…. 7
Types of communication & information (summary) continued
……………………………………………………..… 8
Examples of written and on-screen communication
…………………………………………………………………….…. 8
Evaluation of given examples (evidence is located at the back)
………………………………………..…………….. 9
Communication with 3 different audiences
……………………………………………………………….…………….…... 10
Communication with 3 different audiences continued
………………………………………………………..………… 11
External Corporate Communications
………………………………………………………………….……………..………….. 12
Communication with 3 different audiences continued
………………………………………..……..…………………. 13
Ethical / Legal / Operational Issues
………………………………………………………………………..…….……………….. 14
Ethical / Legal / Operational Issues continued
…………………………………………………………..………..………… 15
Ethical / Legal / Operational Issues continued
…………………………………………………………………….…..……. 16
Ethical / Legal / Operational Issues continued
………………………………………………...…..……………………….. 17
Ethical / Legal / Operational Issues continued
……………………………………………………………………..……….. 18
Electronic and Non-electronic …………..
…………………………………………………………………………..…..…………. 19
Electronic and Non-electronic continued
……………………………………………………………..……………………….. 20
Electronic and Non-electronic continued ……………………………………….
…………………..…………………………. 21
Sources / References ………………………………………………………………..
…………………………………………………… 22
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 3
Communication in Business
In this report I will be talking about types of communication in business: verbal,
written, on-screen, multimedia and web-based. I am basing the report on St
Edmund’s Catholic School. We had to go around the school and ask different
teachers how they communicate with other teachers; many of the teachers used
the same types of method for each of them. I will then have to explain the
purpose of these types of communication, and explain the source of the
information (internal or external).
Type of Example Description Purpose Sources
informati
on
Verbal Face-to- Teachers use face- The purpose of Verbal
face to-face using verbal communicati
Telephone communication all communication is on is used
School the time as they so teachers don’t for all
radios have to talk to have to waste internal and
other teachers their time sending external
about what they emails and sources of
are teaching and letters; a lot of information;
how they are people find verbal For example
going about communication HR would
dealing with the best way to use this
different types of talk to someone when
students. Face-to- because the someone is
face information is applying for
communication is given directly and a job. They
the easiest way to cannot be lost. If would use
communicate as someone needed verbal
the information is to pass on communicati
being given confidential on in order
directly; the same information, face- to talk to
as with the to-face is the best them and
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
, 4
telephone. way to ask them
Teachers use the communicate that questions,
phone in order to as emails can be etc.
contact someone hacked and other
who is in a people may be
different building, able to see them.
for example, if the Talk face-to-face
office want is the safest way
someone who is as none of the
in the library, information will
instead of be lost. Teachers
someone walking use school radios
all the way down during break and
to the library, lunch time in
they can phone order to tell other
her and see if the teachers what is
person they want going on around
is there. The the school, the
teachers use the purpose of this is
radios to to keep the
communicate with students safe
each other during around school by
break and lunch warning teachers
times in order for of what is going
teachers to be on. The purpose
able to tell the of my examples
other teachers could be to
about what is update
going on around knowledge, inform
the school and if future
they need to deal developments,
with anyone. etc.
Using verbal
communication is
the best way to
get information
across as it is
direct and no
information can
be misplaced or
lost.
Written Letters Teachers use The purpose of Written
Emails written using written communicati
Text communication in communication as on is used
messages order to give it is easy for for all
information to people to internal and
other teachers or understand. external
DAYNA TYE | BTEC L3 EXTENDED DIPLOMA IN BUSINESS STUDIES | 4 – BUSINESS
COMMUNICATION
