aveline healthcare quality| 175 QUESTIONS| WITH COMPLETE SOLUTIONS

What qualitative tool would be used by an improvement team to undercover the root cause of a performance problem? Five Whys Flowchart Stakeholder analysis Pareto chart Correct Answer: Five Whys Which of the following is one aspect of the definition of healthcare quality? a. Helps safeguard providers against malpractice b. Consistent with current professional knowledge c. Contributes to the rising cost of services d. Information linked between healthcare facilities Correct Answer: Consistent with current professional knowledge What group acts on the behalf of consumers to keep healthcare costs down? a. Hospital trade association b. National Academy of Medicine c. Insurance industry d. Securities and Exchange Commission Correct Answer: Insurance industry What organization published Crossing the Quality Chasm: A New Health System for the 21st Century? -Institute for Healthcare Improvement -American Hospital Association -Institute of Medicine -Centers for Medicare and Medicaid Services Correct Answer: Institute of Medicine Which of the following healthcare dimensions was NOT mentioned by the Committee on Quality of Health Care in America as an area that needed improvement? -Timeliness -Equity -Convenience -Safety Correct Answer: Convenience When desired results are achieved with minimal expenditure of resources, the healthcare services are most accurately described as what? -Beneficial -Reasonable -Cost-effective -Customer-friendly Correct Answer: Cost-effective Which of the following best describes a reliable hea