ServiceNow Certified Implementation Specialist - Exam 2(Exam 2. Questions from each Domain: 1. Engagement Methodology and Project Planning; 2. Core System Setup; 3. Security; 4. Tuning and Performance; 5. Configuration)2022

Plan (1st Phase) To which phase these activities belong in StartNow? • Project Setup • Team Setup • Project Definition in PPM Application • Kick-off • Customer Training • Arranging Gap analysis workshops Transform (6th Phase) To which phase these activities belong in StartNow? • Pulse Checks • Delivery Assurance • Transformation road maps • Service Improvement plans Total points - completed points Fill in the blank: Burn down is defined in Release as _____ Clarifying functional requirements Ask questions such as: • What problem are we trying to solve? • What is the business driver behind this requirement? • Can you help me understand what you are after? • What are the inputs? • What are the outputs? • Are there use cases? Stages of StartNOW Methodology Plan: Establish a project strategy and schedule for deployment Discover: determine requirements for success Prepare: Build base platform for deployment Deploy: Configure platform iteratively Operate: Prepare for go-live and transition to operation Transform: improve service continually Role Fill in the blank: A _____ is a category that can be assigned to a group or user of ServiceNow, and can be granted access to particular parts of the system. Once access has been granted to a _____, all of the groups or users assigned to that _____ are granted the same access. UI16 - Released with Geneva. Latest ServiceNow user interface Discovery in ServiceNow An extension to ServiceNow platform that automatically populates the CMDB. Discovery uses a MID Server installed on the network to send out probes and sensors and collect information on hardware on the network, software running on that hardware, and the relationships between all of the items found Cloud Infrastructure Which project role handles instance build and physical environment optimization data center network and connectivity? At least 3 weeks before go live When should you perform the following? Instance sizing, instance config, hardware, monitoring, network, support transitioning Single Product merging all sprints How would you implement StartNow using a large number of teams with their own stories and sprints? Use 1 product with multiple sprints and releases If you have multiple teams with diff sprints and stories globally how to set it up? A producer Is ServiceNow a producer or consumer? When a web services is inbound to ServiceNow LDAP integration These are the 2 main components of _____ • ServiceNow configurations including: - LDAP server (with a minimum read-only account) - OU definition - Transform map - Import schedule • Importing data using standard method of staging tables and import sets Messages, two types: • From ServiceNow to another system (output message) • From another system to ServiceNow (input message) What is stored in the External Communications Channel - ECC queue? • Filters • System Security • Domain Separation • Company Separation • Separate Instances What are the available options for separating data and processes Simple Object Access Protocol What SOAP stands for? SOAP Envelope Actual document that describes the details of the SOAP request. This is written in XML format. Has a header and a body similar to an HTML webpage. Header and body details are dictated by the web service and explained in a corresponding WSDL document SOAP WSDL Another XML document that is used in the SOAP protocol. It is a catalog of available functions provided by the web service. A SOAP web service consuming client information should be able to read this and generate a template of each of the available service requests provided by the web service. FALSE True or False: ServiceNow stores the LDAP Password Outbound SOAP Message You are loading the data into ServiceNow using webservice. What can be used to bring data into system? 3 Main elements to SOAP communication flow • Client generates an XML envelope document and sends it to the service as a SOAP request. • Server receives the SOAP request and processes that request in manner in which it was coded. • Server sends a SOAP response back to the client with an answer or response to request that was submitted. Server-side scripts including: • Business Rules • Script Includes • Workflows Most common ways to call SOAP Messages through script • Get • Post • Put • Delete What are the HTTP methods supported by REST? • Headers • Parameters • Content (POST, PUT only) REST Function Options - Access to HTTP Request Components RDN (LDAP) Each unique data attribute that is part of a Distinguished name is called a Relative Distinguished Name System Properties > System • Can Modify -Banner Text • Primary (T/F) • Banner Image (upload) • Further modifications made in ct.___ properties How to change Company Settings? Zing is the text indexing and search engine that performs all text searches in ServiceNow. Searching engine used to search a text or record in ServiceNow Transform Map Transform the record imported into ServiceNow import set table to the target table. It also determines the relationships between fields displaying in an Import Set table and fields in target table. How do serviceNow place data into SOAP response from Database? By adding the following: Targets Breakdowns (scores per group) Aggregates (counts, sums, and maximums) and Time series (totals and averages). What are the Options to enhance a Scorecard? Both Does ServiceNow support consuming or publishing web services? Data Sources and Data Population Two integral parts of an LDAP implementation