CMA (AAMA) Practice Exam Questions And Answers 2022/2023

Grouping - this type of scheduling allows for the most efficient use of staff, materials, and facilities Envelope marked personal - what piece of mail should be placed on top when sorting the physician's mail? Open punctuation - requires no punctuation after the salutation of the closing Medicaid - federal insurance program that provides for the medically indigent posting - the process of transferring an amount from the day sheet to the ledger is alphabetic cross-reference - numeric filing system requires the use of physician, patient, and insurance company - third-party participation in an office indicates the relationships among dictation - style of speaking and enunciating words is referred to as facsimile - the transmission of a hard copy of a written document through a phone line is called a by the third ring - the phone should be answered 30 seconds - after a caller has been placed on hold, you should make every attempt to respond to the caller within determine the problem and the appropriate staff member who can help the caller - when dealing with a difficult caller, you should computer - an electronic device that takes in, stores, retrieves, and processes data is a software - computer program that tells the computer what to do is HIPPA - federal act that set forth guidelines for standardizing the electronic data interchange of administrative and financial transactions, exposing fraud and abuse in government programs and protecting the security and privacy of health information. actively listening - when focusing on the conversation of the telephone and ignoring outside distractions provide the phone number or extension to which you are transferring the caller, in case the call is disconnected - when routing a caller to another person, you should